Do you have at least 5 years of experience in retail management, merchandising, and marketing?

Do you have experience in a museum, cultural institution, nonprofit, hospitality, specialty retail, or mission-driven environment?

Are you interested in technology, innovation, science, history, or STEM-related subject matter? 

We are currently in search of a Retail and Merchandising Manager for a Stem Museum. The position is on-site in Mountain View, CA. This is a full-time, permanent position. 

ORGANIZATION TYPE: STEM Museum  

LOCATION: Mountain View, CA (on-site) 

POSITION TITLE: Retail and Merchandising Manager 

SCHEDULE: 40 hours/week (must be able to work Wednesday through Sunday)

ANNUAL SALARY: $65,000 - $75,000 

Is This Your Dream Job? The Retail and Merchandising Manager leads the day-to-day operations of the Museum Store, including the onsite retail space and online store. Reporting to the Chief Marketing and Experience Officer, this role oversees retail operations, merchandising, e-commerce activity, inventory management, and customer service initiatives that support visitor engagement and earned revenue goals.

Our Ideal Candidate: 

• Bachelor’s degree or equivalent professional experience required.
• 5+ years of progressive experience in retail operations, merchandising, ecommerce, visitor experience, or customer-facing operational leadership required.
• Demonstrated success overseeing onsite and online retail functions, including merchandising, inventory, sales performance, and customer service.
• Experience leading teams, coordinating workflows, and ensuring accountability in customer‑facing environments.
• Strong project management, analytical abilities, and excellent verbal/written interpersonal communication.
• Skilled with POS systems, inventory platforms, ecommerce tools, and Microsoft Office 365; able to support operations during weekends, evenings, and special events.
• Background in museums, cultural institutions, nonprofits, hospitality, or specialty retail preferred.
• Familiarity with buying, vendor negotiations, product development, and e-commerce best practices (including Shopify).
• Experience partnering with visitor services, marketing, finance, facilities, events, or other operational teams.
• Interest in technology/innovation/STEM topics and training or experience in de‑escalation, emergency response, or incident management.

How You Will Spend Your Day: 

Retail Operations & Merchandising

• Oversee retail operations for the onsite Museum Store and online shop, ensuring smooth daily functioning.
• Execute merchandising strategy aligned with the Museum’s mission, exhibitions, and public programs, including visual displays and product curation.
• Manage inventory lifecycle; receiving, pricing, merchandising, ecommerce coordination, and annual inventory processes.
• Lead vendor and product development, including sourcing, purchasing, onboarding, and identifying mission‑aligned merchandise opportunities.
• Analyze sales and ensure compliance to support revenue goals, maintain accurate systems, and uphold purchasing, cash‑handling, and reporting procedures.

Team Leadership & Visitor Experience

• Supervise Retail Associates through scheduling, training, coaching, onboarding, and performance feedback.
• Coordinate daily workflows and reinforce customer service standards, operational procedures, and Museum policies.
• Foster an inclusive, service‑oriented culture grounded in curiosity, learning, and professionalism.
• Manage staffing coverage for Museum operations, weekends, public programs, and special events.
• Support staff development through ongoing training and operational skill‑building.

Onsite Leadership & Museum Operations

• Serve as Manager on Duty during assigned shifts, weekends, public programs, and special events.
• Provide on-site operational leadership and decision‑making support when senior leadership is not present.
• Respond to visitor concerns, service escalations, and operational issues with professionalism and sound judgment.
• Coordinate cross‑departmentally with Front of House, Security, Facilities, and Events to ensure safe, effective Museum operations.
• Support operational procedures, including emergency protocols, visitor service standards, and internal communication.

We’d love to hear from you. 

If this sounds like the job for you, we would love to help make that happen. Please apply using the link below. 

For more information about Careers In Nonprofits and our other available opportunities and workshops, please visit our website at www.careersinnonprofits.com. 

Careers In Nonprofits is an equal opportunity employer. Empowered by the #ILoveMyJob mission, we celebrate diversity and are committed to creating an inclusive work environment within the nonprofit sector.  

Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.