Do you have 2+ years of IT Helpdesk support experience?

Are you great with customer service?

We are currently in search of an IT Helpdesk Assistant for a Social Services Nonprofit. This position is fully on-site in New York City. This is a full-time temporary position.

ORGANIZATION TYPE: Social Services Nonprofit

LOCATION: New York City (Financial District of Manhattan)

POSITION TITLE: IT Helpdesk Assistant

SCHEDULE: 9am – 5pm, Monday to Friday – Fully Onsite

DURATION: Temporary (Ongoing)

HOURLY RATE: $25.00 - $28.00

Is This Your Dream Job? As a member of the organization’s Information Technology

Department, the IT Help Desk Assistant is responsible, under the supervision of the IT

Manager, for troubleshooting, resolving, and maintaining most of the day-to-day technology

issues. They are the first tier of support when it comes to the computers, printers, phones,

software, and networking components of the organization’s technology environment.

Our Ideal Candidate:

·       2+ years of experience in similar IT Helpdesk function/role required

·       Working knowledge of: Microsoft 365, Adobe Creative Suite, MAC OS X, Printer Maintenance, Networking Fundamentals, Audio/Visual, etc. required

·       Strong Customer service skills preferred

·       Ability to multitask and balance multiple priorities

How You Will Spend Your Day:

·       In conjunction with the IT Manager, form a cohesive team that responds to the technology needs of the organization.

·       Continually monitor and report on the general health and status of network components such as Servers, Desktop computers, Internet circuits, Firewalls, and Data Backups on a daily basis.

·       Administer account management for Active Directory, local applications, cloud (SaaS) applications, VoIP (telephone) extensions, Facility Access Control systems, and any other credentials-based applications.

·       Maintain adequate supplies for all desktop and network printers; troubleshoot printer problems such as paper/staple jams.

·       Maintain contact with all vendors, placing and following up on service calls as necessary.

·       Troubleshoot wireless devices, including smartphones and tablets.

·       Assist with onboarding/offboarding of staff.

·       Assist users with all aspects of their desktop computers, including the use of Windows,

·       Office applications, and all other software and devices.

·       Monitor security camera system; extract video logs as needed.

·       Keeping detailed and accurate records for review, and assists with creation of department documentation.

·       Perform all other duties as may be assigned by Director of Operations and Technology, IT Manager, Executive Director or designee.

We’d love to hear from you.

If this sounds like the job for you, we would love to help make that happen. Please apply using the link below.

For more information about Careers In Nonprofits and our other available opportunities and workshops, please visit our website at www.careersinnonprofits.com.

Careers In Nonprofits is an equal opportunity employer. Empowered by the #ILoveMyJob mission, we celebrate diversity and are committed to creating an inclusive work environment within the nonprofit sector.

Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.