Regional Manger Job Description
Communication and Management oversight ● Conduct Manager Meeting - Weekly
○ Complete next week’s meeting agenda by Friday at 5p and share with managers so that they may add their sections before Monday at 9a.
● Conduct One to One Manager check in's - bi-weekly /in person or zoom
○ Specifics to be covered below
○ Once a month these are to be done in person
● Utilize the Band App to communicate with and inspire team members
○ Share engaging podcasts, ideas or inspirational quotes every Monday by 10a to kickstart the week.
● Band Business update message to all employees - Monthly
○ Monthly specials posted 2 days prior to the first of the next month
● All meetings and benchmark items are to be scheduled into your Google Calendar as recurring events + shared with respective parties.
Weekly One To One with manager agenda items:
1. Discussing staffing levels and current and pending hiring needs (Fill out hiring spreadsheet)
2. Maintenance
3. Onboarding emails
4. Discussing KPIS and review the Weekly Flash Report on CMS
5. Discuss employee performance issues or concerns
6. Discuss customer feedback received during the prior week
7. Discuss needs or obstacles that the store is facing
8. Discuss DISCOUNTS granted in PW and any specific concerns leading to use of SERVICE ERROR discounts.
The regional managers main focus should be to support and coach the store managers and ASMs who are reporting directly to them. Regionals should listen and ask questions as well as offer suggestions during any interactions so that all perspectives are considered.
Facilities and Maintenance
Walk throughs weekly
Ensure maintenance of outside property including garbage area, landscaping, pressure washing, parking lot, repairs to buildings, signage (clean and in good repair), current promotional materials posted and rotated as requested. Interiors clean and dust free, restroom clean and in working order, refrigeration temperatures maintained below 40 degrees. Product dates rotated, nothing stored on floors, floors clean and dry, ceiling tiles in good repair, light bulbs working, equipment clean and sanitary. Boxes removed and broken down daily, backdock clear of storage of any items, storage unit clean and organized, windows cleaned throughout the day, sanitizer used at the window for employees, buildings free from pests.
● Punch List - Weekly
○ To be done with one of the managers present
● Shop walkthroughs - Monthly
○ This is to be done with the management team
Scheduling
● Reviewing shop schedules - Weekly
○ Ensure that all shifts are covered and scheduled with full staffing levels for busy shifts. Ensure that time is utilized in the best interest of the business, including shift meetings, shift change checklists, cleaning duties.
○ Schedules completed by store managers Mondays by 1pm with any notes sent via email, regional to overlook and share notes via email by 5p
○ Check staffing calculator biweekly ● Manager + assistant hours - Weekly
○ 1st and 15th by 5p
○ In addition, double back with managers to ensure the shop hours are done. Band hours and meeting hours are added to timecards
○ Ensure shifts are closed out and new hires are not receiving tips
○ Send an email by 5p Friday with notes for their timecards. Everything they clock in for must reflect on their Sling schedule
Hiring and Training
● Lead interviews when needed
● Participate in or provide 3 day training - When needed
● Setting employees up for onboarding and checking in weekly with the growth pathways if applicable
Inventory and Supply Management
● Ensure Proper Shop orders - Weekly
○ Review their orders after being placed / order templates to ensure they are up to date
● End of month inventory + monthly specials point of sales - Monthly
○ Send reminder to managers via email by the 25th of every month + reminder to print and hang point of sale
○ Review all Inventory records for accuracy and consistency between managing partners.
● Clutch wear (check stock levels weekly and be proactive when placing orders) Orders placed via email sent to Darren Spicer each week as needed.
○ Include details of how many kits you need (3 shirts + hoodie) + where if needs to be shipped to
Financial Management
● Plate Iq - Weekly / Monthly
○ Friday by 5p - Ensure all receipts and allocations are completed by Monday’s, Regional sends reminders and follows up on late submittals.
○ Check all purchase card transactions weekly, contact management if anything is out of line
■ Example - personal meals or gas
● Coach managers on cogs, sales and discount rates (Kpis shared weekly, go over monthly other elements + give feedback
Marketing and Community Outreach
● Work with management teams to coordinate monthly events
● Ensure 4 community calls are being completed per month / share photos with marketing
Shift Management
RM daily to do: Allow 30 minutes in the mornings and evenings to check Band and email Monday:
Managers complete the schedule by 1p, share with regional notes via email. Regional complete schedule overlook + feedback by 5p
121’s scheduled with managers (30 minute check ins) Bi-weekly at beginning of week Reference above for layout of how these calls are expected to look
Tuesday:
121 with operator covering all shops
Manager meeting
Wednesday:
Shop visit
Recap email of meeting on Tuesday
Check Band to ensure schedules were posted + weekly post by managers
Thursday:
Shop visit
Friday:
Shop visit
Friday email
● PlateIQ (Personal and shop invoices outstand)
○ Include screenshot
● Edify (anything outstanding)
○ Include screenshot ● Hours on Toast
○ Ensure everyone is clocked into correct job
○ No autoclock outs
○ Clock ins are aligned with Sling
Shop visit expectations -
Amount of time spent at each location (3 hours) total
Car timing (1 hour)
Spend time with crew, look over cleanliness, stock levels, organization, observe staffing and ensure all time is being utilized correctly, coach situations in the moment, overview of service Share all notes via email to manager, assistent and Mo
Communication expectations
Email trail of everything never assuming a leader knew what to do if we do not have clear expectations written for them
Accountability every week. Warnings and write ups will be given if deadlines are not met daily
Average week will be Monday - Friday with the expectation that certain weekends will need assistance
(Be present all weekends specials are happening)
Must be available everyday of the week
Work 1 shift per week at each location in addition to weekly shop visits
Non negotiable - Each shop needs to be visited once per week for a 1.5 hour visit. In the case a shift is not an option, the visit will be adjusted to 3 hours
Operator to be included in all emails and final oversight