About the Opportunity
We are partnering with a community-focused café preparing for its next phase of growth and operational improvement. We are seeking an experienced, hands-on COO / Store Director to strengthen daily operations, enhance team performance, and elevate the guest experience through structure, clarity, and high standards.
This is an ideal role for a hospitality leader who thrives in dynamic environments, builds strong teams, and creates operational excellence through consistent processes and disciplined leadership.
Key Responsibilities
Operational Leadership
- Strengthen daily café operations and streamline workflows
- Upgrade and optimize processes, equipment, and systems
- Establish and maintain clear business standards, SOPs, KPIs, and daily reporting
- Lead customer service initiatives to ensure consistency, quality, and exceptional guest experiences
- Ensure a strong foundation of structure and accountability across all functions
- Maintain a high-quality guest experience aligned with the organization’s mission
Team & Culture Development
- Lead and support café, kitchen, and service teams
- Enhance training programs, communication, and service expectations
- Model a professional, guest-focused, community-centered culture
- Provide steady guidance and leadership while upholding clear performance expectations
Systems & Technology
- Fully leverage and optimize the Toast POS system (labor, sales, real-time KPIs)
- Strengthen reporting accuracy and operational visibility
- Ensure team adoption of POS workflows and best practices
Business Support & Coordination
- Oversee vendor relations, purchasing, and distributor communication
- Support cost-control strategies and marketing alignment
- Contribute to long-term operational readiness as the business prepares for future locations
Qualifications
- Experience leading operations in restaurants, cafés, or fast-casual environments
- Strong leadership presence with the ability to motivate, guide, and hold teams accountable
- Proven ability to build structure, processes, and SOPs
- Skilled communicator with excellent organizational and problem-solving capabilities
- Comfortable working in a hands-on, fast-paced hospitality setting
If you are a hospitality operator who excels at building structure, elevating service, and leading teams with consistency and care, we’d love to speak with you!