Responsibilities



1. Supervision of Front Desk

· Oversee opening and closing protocols

· Check sales cash daily

· Oversee cleanliness and order of the studio as it pertains to keeping a premium facility.

· Ensure quality of sign up process is at a high standard to include studio tour and full explanation of services

· Enforce company policies and procedures

· Keep A frames updated

· Oversee that the team goes to every classroom bi weekly when we have a new event

2. Staffing

· Supervise and manage the front desk sales team

· Manage timekeeping, including clock-ins and clock-outs

· Issue staff write-ups when necessary

· Ensure timely responses to clients within 24 hours via email and Vonage

· Remind the team to add new clients to the members' group on the first Monday of every month

· Monitor and ensure daily social media posts, targeting specific events

· Implement strategies to enhance client communication and satisfaction

· Conduct regular performance reviews and provide constructive feedback to the front desk sales team

· Collaborate with marketing to align social media efforts with promotional events

3. Registrations

· Manage and oversee new dancer registrations.

· Develop and maintain an up-to-date class schedule.

· Oversee registrations for special events.

· Supervise and streamline member registration processes.

· Implement and update registration systems for efficiency and accuracy.

· Collaborate with marketing to promote registration for new classes and events.

4. Sales

· Generate and send the Bonus Summary for all staff to Mady

· Supply weekly sales quotas to the Reception team

· Ensure the front desk meets daily sales quotas

· Track and provide weekly updates on sales quotas to upper management

· Manage and monitor sales calls, ensuring effective communication and follow-ups

· Monitor that the front desk achieves the necessary sales for events

· Analyze sales data to identify trends and areas for improvement

· Collaborate with the marketing team to align sales strategies with promotional efforts

· Conduct regular training sessions to enhance the sales skills of the front desk team