Community Specialist- Senior Living

LOCATION: Collierville, TN

SHIFT: Day

JOB TYPE: Full-Time Permanent

About the Role

The Community Specialist plays an important role in welcoming new residents into our Collierville senior living community. This position is responsible for building trusted relationships with seniors, families, and referral partners, guiding prospects through the decision-making process, and supporting move-ins that help the community achieve occupancy and revenue goals.

This is a relationship-focused sales role that combines thoughtful listening, consistent follow-up, and a structured approach to managing inquiries. The Community Specialist works closely with on-site teams to ensure a positive, respectful experience for every prospective resident.

Key Responsibilities

• Manage inquiries from prospective residents and families, providing timely follow-up and clear communication
• Guide prospects through tours, conversations, and next steps from initial contact through move-in
• Maintain an organized sales pipeline using CRM tools and track activity, progress, and outcomes
• Build and maintain relationships with referral sources, families, and community partners
• Collaborate with operations and care teams to ensure a smooth transition for new residents
• Participate in community events, marketing initiatives, and outreach activities
• Consistently work toward occupancy and revenue goals while maintaining a compassionate, service-oriented approach
• Ensure all interactions and processes align with applicable fair housing and consumer protection standards

Qualifications

• 5 years experience in sales, customer service, or a relationship-driven role with measurable success
• Strong interpersonal, communication, and follow-up skills
• Ability to manage multiple priorities and work independently
• Comfort using CRM systems and standard office technology
• Professional judgment, integrity, and attention to detail
• Experience in senior living, healthcare, or housing is a plus but not required

Work Schedule & Environment

• Full-time role based in the community (8a-5p M-F
• Flexibility to work occasional evenings or weekends to accommodate families and events (1:8)
• Some local travel may be required for outreach and referral relationships

Compensation

• $65,000-$70,000
• Robust monthly bonus potential
• Cell phone reimbursement (monthly)

Why Join Us

This is an opportunity to build a meaningful career in senior living while helping individuals and families make important life decisions. You’ll be part of a team that values respect, connection, and excellence, while offering the chance to grow professionally in a purpose-driven environment.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at all levels of our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.