Job Title: Orthodontic Lab Manager

Location: Calgary, Alberta Canada

Salary: 35-45 per hour

Benefits: Full

Relocation assistance

We are a full-service dental solutions provider with a focus on complex interdisciplinary dentistry, including veneers, inlays, onlays, bridges, dentures, cast partials, implant-based restorations, orthodontics, and sleep appliances. Leveraging a worldwide network and a continuous search for the best in technologies and methodologies, we bring the latest innovations and experience from around the globe to our facilities in Canada and the US.

We are seeking a dynamic and experienced Orthodontic Dental Lab Manager to join our team in Calgary, Alberta. This pivotal role oversees the daily operations of our orthodontic laboratory, ensuring the timely and high-quality production of a full range of orthodontic appliances such as retainers, splints, aligners, expansion devices, and bonding trays. The position requires a blend of technical expertise, team leadership, and crucial client communication to support orthodontic practices and ensure optimal patient outcomes.

Performance Requirements and Expectations

The successful candidate will be responsible for:

• Operational Leadership: Supervise and coordinate the daily lab workflow, including case intake, production schedules, and monitoring work-in-progress to resolve bottlenecks and meet strict turnaround times.
• Quality Assurance: Oversee appliance fabrication quality across various orthodontic devices, implement corrective actions based on remake/adjustment trends, and ensure compliance with safety protocols and lab standards.
• Digital Workflow Management: Support and manage digital workflows, including scan processing, CAD design, 3D printing, and milling operations.
• Training & Development: Train and mentor junior technicians on orthodontic standards and productivity, conduct performance evaluations, and support professional development initiatives.
• Client Relations: Liaise effectively with orthodontists and practice staff to clarify prescriptions, confirm timelines, provide updates on case status, and proactively address client concerns.
• Documentation: Maintain accurate documentation, including case notes, quality control (QC) logs, and photographic records.
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Skills and Qualifications

• Experience: 5+ years of experience in an orthodontic laboratory setting.
• Technical Proficiency: Demonstrated expertise in orthodontic appliance fabrication and finishing techniques.
• Digital Skills: Working knowledge of CAD/CAM tools (e.g., 3Shape Ortho/Appliance Designer) and experience with 3D printing workflows and digital model preparation.
• Management Skills: Strong organizational, leadership, and communication skills, with the proven ability to prioritize and meet deadlines in a fast-paced environment.
• Certification: Registered Dental Technician (RDT) status would be a significant asset.

Performance in this role will be measured by:

• On-time case completion and reduction in appliance remakes.
• Positive feedback from clinicians and repeat utilization.
• Accurate documentation and adherence to production schedules.
• Team productivity and measurable progress in technician training.

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