Director of Emergency Services

Job Summary

The Director of Emergency Services provides strategic, clinical, and operational leadership to ensure the delivery of high-quality, patient-centered emergency care. This role oversees department operations, staffing, quality outcomes, and financial performance while fostering a culture of accountability, collaboration, and continuous improvement. The Director supports the development and execution of policies, procedures, and initiatives aligned with organizational goals and regulatory standards.

Key Responsibilities

• Leads the implementation of evidence-based practices to advance patient safety, quality outcomes, and clinical consistency.
• Ensures adherence to standards of care, regulatory requirements, and accreditation guidelines.
• Monitors clinical performance metrics, benchmarks, and outcomes; drives improvement initiatives to enhance efficiency, effectiveness, and cost management.
• Oversees equipment maintenance and readiness in accordance with regulatory and accreditation standards.
• Ensures efficient patient throughput through volume forecasting, patient flow coordination, and admission/discharge planning.
• Develops and enforces care coordination processes to improve safety, quality, and interdisciplinary collaboration.
• Directs nursing practice and unit operations, establishing policies and standards to meet patient and family needs.

Patient Experience & Service

• Champions a culture focused on delivering an exceptional patient experience.
• Establishes accountability for consistent, positive patient and family interactions.
• Uses patient satisfaction data and feedback tools to identify opportunities for service improvement.
• Leads initiatives designed to enhance the emergency department experience and optimize outcomes.

People & Leadership

• Builds and sustains a culture aligned with organizational mission, vision, and values.
• Engages, develops, and retains high-performing teams through coaching, feedback, and professional development.
• Identifies talent needs and ensures staff are appropriately skilled, supported, and positioned to meet operational demands.
• Promotes staff engagement, recognition, and accountability.

Growth & Strategy

• Collaborates with administrative leaders and physicians to enhance existing services and develop new emergency care offerings.
• Identifies opportunities for service line growth, innovation, and differentiation.
• Leverages technology, community partnerships, and best practices to increase access and volume.

Financial Management

• Participates in annual budgeting, including staffing models, supply utilization, and capital planning.
• Monitors departmental financial performance, identifies variances, and implements corrective actions.
• Ensures effective labor management, productivity optimization, and responsible use of premium pay.
• Identifies and implements cost-saving opportunities while maintaining quality care.

Other Responsibilities

• Performs additional duties as assigned.
• Adheres to organizational policies, professional standards, and ethical guidelines.

Education

• Bachelor’s Degree required
• Bachelor of Science in Nursing (BSN) required
• Master’s Degree preferred

Experience

• Minimum of 1 year of applicable leadership experience required
• 3 or more years of applicable leadership experience preferred
• Candidates with demonstrated success as an Emergency Department Director in a similar or higher-volume emergency department will be strongly considered