Job Summary

The Director of Free-Standing Emergency Services leads clinical operations, service delivery, and growth across two FSED locations. This leader ensures high-quality patient care, strong staff performance, regulatory compliance, and effective resource management. Role includes oversight of Imaging, Lab, Admitting, Security, Environmental Services, and Support Services.

Key Responsibilities

Operational & Clinical Leadership

• Identify real and potential issues in service delivery and implement effective solutions.
• Drive patient experience initiatives across both FSEDs.
• Enforce emergency care standards and develop processes to ensure consistent compliance.
• Develop, implement, and evaluate an ongoing emergency services program aligned with the hospital’s mission.
• Oversee PI activities, ensuring continuous monitoring and improvement of critical care aspects.
• Ensure departmental adherence to hospital policies, regulatory requirements, and safety standards.

People & Culture

• Lead and mentor staff; provide coaching, feedback, and performance evaluations.
• Participate in staff rounding and identify/mentor emerging leaders.
• Apply evidence-based employee engagement strategies.
• Communicate organizational and industry updates clearly and effectively.
• Maintain compliance with all Human Resources policies.

Collaboration & Communication

• Participate in hospital and departmental committees, providing communication back to represented teams.
• Build effective relationships with internal partners to support departmental and organizational goals.

Additional Responsibilities

• Support day-to-day operational excellence across both FSED locations.
• Follow Exposure Control Plans/Bloodborne and Airborne Pathogen protocols.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in Nursing (required)
• Master’s degree in Nursing, Business, Healthcare Administration, or related field (preferred)
• 3+ years emergency services experience
• 3+ years leadership experience (preferred)
• Active RN license in the state of practice
• ACLS required
• PALS or ENPC required
• BLS required

Role Structure & Additional Details

Two FSED Locations:

• City Base: ~45 patients/day; mostly low acuity; dedicated Manager in place
• Alamo Heights: ~40 patients/day; older population; ~12 FTEs; Director is based here (no Manager; supported by CNCs)

Other Notes:

• Facilities are 5–6 miles apart
• Both locations operate under a major local hospital system’s emergency services division
• Direct reporting line to the Division VP of Emergency Services

Salary Max: $130,000

Incentive Bonus of 17.5% - 26.25%

Relocation: $15,000

Sign-On Bonus: Case by Case