Position Title: Administrative Director

Location: New London, NH

Position Summary:

The Administrative Director serves as the on-site operational leader for an assigned location or department, assuming full responsibility for financial performance, workforce management, and the overall customer experience. This role drives the development and execution of customer-focused operational strategies, fosters a culture of continuous improvement and collaboration, and ensures the efficiency and stability of all workflows and processes.

Key Responsibilities:

• Develop and communicate a clear operational vision aligned with broader organizational goals, setting ambitious objectives for self and team to drive performance and long-term success.
• Foster a positive and inclusive work environment by building trust, encouraging open communication, and promoting collaborative problem-solving across all levels of staff.
• Prepare and present annual departmental budgets; monitor monthly performance, identify variances, and implement corrective actions to meet financial targets.
• Assess departmental needs and oversee the delegation of responsibilities to ensure effective use of resources and achievement of goals.
• Establish and monitor performance metrics, ensuring accountability for results and continuous process improvement.
• Ensure full compliance with applicable laws, regulations, and accreditation standards; work collaboratively with cross-functional leaders to maintain high standards of safety, quality, and service.
• Prioritize patient and customer satisfaction by maintaining a strong service-oriented approach in all interactions with patients, staff, and external partners.
• Identify and implement improvements to customer service operations and processes.
• Maintain productive relationships within the organization and with external partners through effective communication and professional collaboration.
• Participate in organizational initiatives focused on primary care and specialty services; share best practices across departments and service lines.
• Collaborate with clinical leadership in developing and implementing evidence-based protocols and standards of practice.
• Lead organizational change initiatives, helping teams navigate and adapt to evolving priorities, regulations, and market dynamics.
• Promote innovation and empower team members to lead and contribute to performance and process improvement initiatives.
• Stay current on trends in ambulatory care, especially regarding reimbursement, care delivery models, and regulatory changes that may impact operational practices.
• Engage employees in identifying challenges and crafting practical solutions to enhance performance and patient care.

Qualifications:

Education:

• Bachelor’s degree required, preferably in healthcare administration, business administration, or a related field.
• Master’s degree preferred (or enrollment within one year) in Healthcare Administration, Business Administration, or a closely related discipline.

Experience:

• Minimum of five (5) years of operations management experience required.
• Strongly preferred experience in outpatient ambulatory care, rural health center, or Federally Qualified Health Center (FQHC) settings.
• Proven background in change management and quality improvement initiatives is highly preferred.
• Demonstrated success in financial analysis, business planning, and workforce leadership.
• Experience working with physicians, clinical and support staff, and the public, with strong interpersonal skills and discretion.

Skills & Abilities:

• Strong problem-solving capabilities and a collaborative mindset.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate teams while achieving operational goals.
• Ability to stay adaptable in a dynamic healthcare environment.

Certifications:

• Rural Health Center Certification preferred; if not certified, willingness to obtain within the first year of employment is expected.