Director of Patient Financial Services

Compensation: $105,000 – $158,000 (based on experience)

Owosso, MI

Position Overview

The Director of Patient Financial Services provides strategic leadership and operational oversight of all revenue cycle functions, including hospital and professional billing, credentialing, accounts receivable, and collections.

This role partners closely with executive leadership and finance to drive revenue cycle performance, optimize cash flow, and ensure a high level of service that supports both patients and internal stakeholders.

Key Responsibilities

• Lead and oversee Patient Financial Services and Professional Billing operations
• Direct credentialing functions across physicians, APPs, facilities, and service lines
• Develop and implement policies to improve billing accuracy, collections, and patient account processes
• Ensure compliant and effective collections strategies in collaboration with Pre-Services leadership
• Manage revenue cycle vendors to maximize financial performance
• Evaluate staffing needs and build high-performing teams
• Identify and implement process improvements across the full revenue cycle
• Establish and maintain internal controls to protect financial integrity
• Partner with IT to develop reporting tools and dashboards for KPI tracking
• Maintain optimal accounts receivable levels across hospital and professional billing
• Collaborate closely with Finance and Health Information Management teams
• Lead training initiatives to elevate team performance and operational consistency
• Participate in internal and external meetings representing revenue cycle operations

Education:

• Bachelor’s degree preferred

Certifications (Preferred):

• HFMA Certified Healthcare Finance Professional (CHFP)
• Certified Revenue Cycle Professional (CRCP)
• Certified Revenue Cycle Specialist (CRCS)

Experience Requirements

• 5+ years in a leadership role within revenue cycle or medical billing (required)
• 3–5+ years of hands-on experience in medical billing, claims, and follow-up (required)
• Strong background in hospital and/or physician practice accounts receivable (highly preferred)
• Knowledge of insurance contracts, EOBs, coding methodologies (highly preferred)
• Understanding of CMS and third-party payer regulations (preferred)
• Experience with revenue cycle KPIs and performance reporting (preferred)
• Proficiency in Microsoft Excel and Word (required)
• Experience with EMR systems such as Epic or Meditech (preferred)
• Demonstrated leadership, decision-making, and problem-solving ability

What You’ll Get

• Competitive compensation and comprehensive benefits package
• 401(k), PTO, and flexible spending options
• Tuition reimbursement and professional development support
• Employee recognition programs and engagement-focused culture
• Discounts, perks, and on-site amenities (where applicable)
• Collaborative, patient-centered work environment