Computer Technologies Consultants (CTC) is seeking an IT Service Desk Desk/Knowledge Base Manager IV to support the Defense Health Headquarters (DHHQ) in Falls Church, VA.

With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments.  Our clients’ employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.

Why Should You Be Interested?

• Direct hire full-time position
• Competitive base salary and comprehensive benefits
• Mid-size company with room for growth

Position Title: IT Service Desk Desk/Knowledge Base Manager IV

Position Location: Full Time onsite. Headquarters is in Falls Church, VA, but candidates must also be able/willing to travel to multiple DC Metropolitan area sites and OCONUS locations.

Daily Responsibilities:

• Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians.
• Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. Assist computer users with hardware and software questions and problems.
• This position also fields telephone calls, e-mail messages and other contacts from customers seeking guidance on technical problems.
• Level IV performs more independent thinking, complex tasks with little to no supervision, and may be required to supervise. 

Required Years of Experience (min):

• Eight (8) years of progressive experience demonstrating the required proficiency

Required Degree/Certifications:

• Master’s Degree
• IAT II: Commercial Certificates for DoD 8570.01-M certificate requirement
• CE: Professional (expert preferred) level certificate for supported technology as approved by the Government Task Manager, HDI Support Center Manager (HDI-SCM) or equivalent (ITIL etc.)

Required Experience:

• Oversees all survey planning, design, sampling, and development, creating guidelines for capture, managing, and use of information for knowledge base. This includes:
• Pretest/pilot surveying; defining and refining the agenda
• Survey database administration
• Assessing reliability and validity of data
• Determining proper survey data collection methodology
• Oversees the production of reports and findings 

Required Clearance:

• Secret Clearance

Pay Information

Full-Time Salary Range: Contingent on Government Contract award.

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.