Are you a Senior Support Analyst looking for a role to provide IT and help desk support services? Do you want to make a difference in a non-technology company that has an emphasis on enabling IT to move the business forward? Our client is a large food distribution and manufacturing company that is a leader in its field. We love this company because they really take care of their employees and value IT.

Here is what you will do on a day to day basis:

• Administers and provides ongoing support of the company’s Microsoft 365 tenant.
• Provides general IT support to all users via a ticket system, including hardware, software, mobile devices, and business system support.
• Supports MFA and VPN setup (and troubleshooting) for all users.
• Performs routine system administration activities, including account management, system updates, networking updates, and software or hardware troubleshooting.
• Manages backups and media rotation, as required.
• Maintains and develop guidelines, procedures and best practices for all Microsoft 365 related services and compliance while adhering to company’s Security Policies and industry best-practices.
• Delivers system update support using a patch management tool.
• Maintains a strong commitment to written documentation, including all ticketing systems and internal documentation systems.
• Assists with any other general support requests, as required.
• Supports the company in its obligation to follow all standards, policies, procedures, regulations, and confidentiality guidelines. 

Here is the type of person we are looking for:

• Five or more years of IT support experience preferred in a complex environment supporting 75 or more staff in multiple locations.
• Expert with Microsoft Windows and Microsoft 365 administration.
• Proficient in Microsoft Active Directory and Windows Server administration.
• Comfortable in Microsoft PowerShell to perform routine tasks.
• Basic understanding of networking, including TCP/IP, switch fabric, firewalls, and VPN.
• Capable of working independently and autonomously on a variety of assignments.
• Deeply committed to delivering effective, timely, and professional service to all internal and external clients. Considered a model for all staff.
• Excellent interpersonal and relationship-building skills.
• Able to forge relationships through audio and video conferencing as required.
• Demonstrates a proactive approach to resolving issues prior to significant conflict.
• Excellent and effective use of language (in English) to guide, influence, and document all systems and processes. Ability to communicate clearly with diverse users.
• Tenacious approach to problem solving and resolution: won’t give up until a solution is found.
• Variable daytime hours based on coverage requirements, scheduled in advance. Some holiday coverage may be required.
• Travel to other Lower Mainland businesses via automobile may be required infrequently.
• Proficient in verbal and written English required. Other language proficiency welcome and helpful.

If you are interested in exploring this position, please apply now!  

Our client is an equal opportunity employer and values diversity at their company.

People are our passion. People are our profession. 

Since 2010, SIGnature Recruiting has been pairing exceptional people with short-term contracts and long-term careers in Vancouver’s flourishing IT industry.  We are specialists in IT Recruiting and pride ourselves in making valuable contributions to our clients and candidates.