Are you a Support Specialist looking for your next permanent role? Our client is a diversified company in the transportation space that is a leader in their field and loves innovative ideas. We love this company because the employees can influence the success of the company and are able to work with like-minded, smart people.

Here is what you will do on a daily basis:

• Respond to client problems involving systems, applications, hardware, mobile phones, etc. by investigating problems and taking corrective actions. Provide both telephone and desk-side first and second-level support for desktops, laptops, Microsoft Office, Microsoft Based Operating Systems (Windows 10, Windows 11), iOS, telecommunications, and other business applications.
• Management of phones, desktops and laptops using Microsoft Intune, Lansweeper, and other tools.
• Configure, install, and update desktops, laptops and peripherals based on client service requests. Perform desktop application installations, upgrades, and support and maintenance activities.
• Provide user set up, configuration and management for systems and business applications. These responsibilities including permissions and account creation/termination
• Monitor and resolve opened tickets in a timely fashion, ensure customer satisfaction, including taking ownership of open tickets and ensuring incidents are fully resolved.
• Create and maintain support documentation and document operational processes as related to the operations of IT team

Here is the type of person we are looking for:

• Working in an IT environment 2-3 years in a customer service-oriented role. Background in a Help Desk environment tiers 1 & 2.
• Understanding of Incident and Change Management and ability to follow company’s process, procedure standards and methodologies
• Well-developed practical operating knowledge of common desktop / laptop hardware and application software specifically, Windows, iOS configuration, print services and printers; system application, systems management, data communication including basic networking in LAN/WAN environment and remote access solutions.
• Knowledge of Microsoft Office 365 and Intune
• Working in an environment requiring constant and clear communications both verbal and written
• Working in a team environment and experience working cohesively with related IT team
• Able to work full-time onsite with some flexibility out of the Kamloops, BC office
• Possess a driver's license and vehicle for occasional site visits

Salary: $60-75k

If you are interested in exploring this position, please apply now!

Our client is an equal opportunity employer and values diversity at their company.

People are our passion. People are our profession.

Since 2010, SIGnature Recruiting has been pairing exceptional people with short-term contracts and long-term careers in Vancouver’s flourishing IT industry. We are specialists in IT Recruiting and pride ourselves in making valuable contributions to our clients and candidates.