Who Our Client Is:

Our client is a data standards organization that brings industry communities together to solve supply chain problems through the adoption and implementation of their standards. More than 340,000 businesses across 25 industries in the U.S. rely on our client for trading partner collaboration and for maximizing the cost-effectiveness, speed, visibility, security, and sustainability of their business processes.

They enable these benefits through solutions based on global unique numbering and identification systems, barcodes, Electronic Product Code-based RFID, data synchronization, and electronic information exchange—helping organizations identify, capture, and share trusted data that connects their physical and digital supply chains.

What Our Client Needs:

A Dynamics 365 Customer Engagement (D365 CE) Analyst to support the implementation, configuration, optimization, and ongoing management of D365 CE. This role will work closely with business stakeholders and technical teams to ensure CRM capabilities evolve in alignment with organizational needs.

Who You Are:

You are a strong analytical thinker with excellent problem-solving skills. You communicate effectively, manage multiple priorities with ease, and excel working either independently or collaboratively.

You bring a solid understanding of CRM workflows, entities, and data structures, backed by experience designing and supporting Dynamics 365 CE environments. You hold a bachelor’s degree in a related field (or equivalent experience), Agile/SAFe certification, and have at least three years of hands-on experience with Microsoft Dynamics 365 CE. You have served as a Business Analyst or Systems Analyst, and experience with the Power Platform (Power Automate, Power Apps, Power BI) is a plus. Dynamics 365 certification is preferred.

What You’ll Do:

You will partner closely with Product Management and Business Process Management teams to understand business needs and translate them into effective CRM solutions. You will capture, refine, and communicate feature and story definitions to ensure development teams have clear guidance on requirements and priorities.

• Administering and maintaining D365 CE, including user setup, security roles, workflows, and custom configurations
• Designing, configuring, and implementing CRM enhancements such as dashboards, reports, forms, and business rules
• Collaborating with developers and vendors to integrate CRM with other enterprise systems
• Staying current with Dynamics 365 updates and recommending new features or improvements
• Gaining knowledge of the broader business applications ecosystem, including D365 CE, Finance & Operations, the online store, and other integrated systems
• Executing functional testing and providing demonstrations of application functionality
• Building strong relationships with internal stakeholders and external partners
• Providing end-user training, documentation, and support to ensure successful adoption
• Monitoring system performance and identifying opportunities for scalability and efficiency
• Troubleshooting issues and coordinating with Microsoft or third-party support teams when needed

This position requires no travel and has no supervisory responsibilities.

What You’ll Need:

• Bachelor’s degree in a related field or equivalent experience
• At least 3 years of hands-on experience with Dynamics 365 CE
• Agile/SAFe certification preferred
• Experience as a Business Analyst or Systems Analyst
• Understanding of CRM workflows, entities, and data structures
• Experience with Power Platform (Power Automate, Power Apps, Power BI) a plus
• Dynamics 365 certification preferred
• Strong analytical, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

What They Offer:

• Pay range: $95,000–$115,000, plus participation in the annual bonus program.
• A hybrid work environment in their Ewing, NJ office
• Health (medical, RX, dental, vision) coverage—effective immediately
• 401(k) with Safe Harbor and Profit Sharing contributions—effective immediately
• Short- and long-term disability coverage
• Mental health and wellbeing support (6 employer-sponsored therapy/coaching sessions)
• Individual wellness platform
• Paid parental leave
• Generous PTO and company-paid holidays
• Access to LinkedIn Learning
• Tuition reimbursement
• Kudos employee recognition platform
• Catered lunches twice a week on in-office days

Our client is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.