Who Our Client Is:

Our client provides geolocation and fraud prevention technology for regulated online gaming operators. Its platform helps operators meet complex regulatory and operational requirements while delivering reliable, real-time geolocation experiences.

What Our Client Needs:

Our client is seeking a Senior Technical Documentation Consultant to overhaul its client documentation portal. The goal is a resource that helps prospective clients evaluate the platform and helps existing clients integrate and operate it. You'll own the project end-to-end, from discovery and information architecture through writing, validation, publishing and handover. The portal must serve three audiences, each with its own clear learning path: product managers, developers and technical architects, and anti-fraud and risk teams. This is a remote, independent contractor (1099) engagement billed hourly. It starts with a discovery and audit phase, followed by an overhaul with an agreed scope and budget.

What You'll Do:

• Audit the current portal and supporting material for gaps, conflicting guidance, outdated content and recurring client questions, and benchmark against leading developer platforms
• Propose a portal structure and prioritized delivery plan with scope, milestones, review owners and acceptance criteria
• Write a capability guide and integration decision guide covering use cases, prerequisites, tradeoffs, limitations and the right integration path for each scenario
• Document the full client journey: platform concepts, integration paths, implementation (setup, credentials, request/response flows, code samples, diagrams), testing and launch, fraud analysis and operations, and troubleshooting
• Interview Product, Engineering, Customer Success, Support, Fraud and Compliance experts, and reconcile conflicting explanations
• Verify technical guidance through hands-on testing, and flag product gaps rather than filling them with assumptions
• Design navigation, page templates, search terms and a consistent glossary, and deliver usable sections in stages
• Use approved AI tools to speed up research, writing and consistency checks, with all output technically validated
• Hand over editable source content, templates and a maintenance process the client's team can sustain

What You'll Need:

• A portfolio of substantial documentation portals or major overhauls you personally delivered for SaaS platforms, APIs or SDKs
• Strong hands-on technical fluency: you can read code, work with APIs and SDKs, run sample integrations and inspect requests and responses
• Experience writing for both technical and non-technical audiences at the right depth for each
• Excellent writing, editing and information architecture skills, including tutorials, conceptual guides, references, diagrams and troubleshooting content
• Experience scoping, estimating and delivering independent consulting engagements
• A rigorous approach to accuracy: you test instructions, resolve contradictions and separate supported behavior from assumptions
• Strong working knowledge of AI tools for technical documentation, and of their limits
• Helpful: geolocation, fraud prevention, identity or security products, regulated software, docs-as-code tools or gaming industry experience

What They Offer:

• Fully remote; candidates outside the US may be considered
• Flexible, part-time schedule with predictable weekly capacity
• A high-visibility project with direct access to product, engineering and executive stakeholders
• Possible ongoing maintenance work after the engagement
• To apply, include 2–3 documentation samples, a short description of how you'd approach the audit and rebuild, an example of an AI-assisted documentation workflow, your hourly rate, weekly availability and earliest start date