Who Our Client Is:

Our client is a data standards organization that brings industry communities together to solve supply chain problems through the adoption and implementation of their standards. More than 340,000 businesses across 25 industries in the U.S. rely on our client for trading partner collaboration and for maximizing the cost-effectiveness, speed, visibility, security, and sustainability of their business processes.

They enable these benefits through solutions based on global unique numbering and identification systems, barcodes, Electronic Product Code-based RFID, data synchronization, and electronic information exchange—helping organizations identify, capture, and share trusted data that connects their physical and digital supply chains.

What Our Client Needs:

Our client is looking for a skilled Customer Experience Manager to join their team and help transform data into actionable insights that enhance customer interactions. This role is focused on delivering exceptional customer and user experiences through innovative solutions and data-driven insights. The Customer Experience Manager will harmonize and interpret customer data from various sources, identify patterns and trends, and provide insights that inform business decisions and drive customer experience improvements.

Who You Are:

You are an analytical and collaborative professional with strong experience in customer and user experience data. You’re comfortable working across cross-functional teams, translating data into actionable insights, and aligning those insights to improve customer journeys. You enjoy working with BI tools, synthesizing customer research, and collaborating across business, marketing, and technology teams to enhance the customer experience.

What You’ll Do:

• Collect, analyze, and interpret customer data to identify trends and provide insights that improve the user experience.
• Develop and maintain dashboards and reports with key metrics and performance indicators.
• Use predictive analytics to forecast customer needs and behaviors, size opportunities, and proactively address potential issues.
• Gather and document customer and user requirements through interviews, surveys, and usability studies.
• Collaborate with product marketing and customer research teams to develop personas, journey maps, and workflows.
• Work with product managers, marketing, UX/UI designers, and technology teams to turn insights into actionable strategies.
• Facilitate communication across cross-functional teams to ensure successful project execution.

This position requires travel as necessary (minimal) and has no supervisory responsibilities.

What You’ll Need:

• Bachelor’s degree in Business, Data Science, Marketing, or a related field (or equivalent experience).
• Proven experience as a Business Analyst, preferably with a customer or user experience focus.
• Strong analytical, problem-solving, and storytelling skills.
• Proficiency in BI tools such as Power BI.
• Ability to manage multiple projects and prioritize independently.
• Prefered experience in B2B SaaS, APIs, or enterprise software.
• Preferred familiarity with GS1 Standards, supply chain technology, or digital commerce solutions.
• Preferred knowledge of data visualization and statistical analysis for user research.

What They Offer:

• A hybrid work environment in their Ewing, NJ office.
• 26 days of PTO.
• Ten company holidays.
• Immediate and automatic contribution to 401K.
• Elite medical coverage.
• Access to LinkedIn Learning.

Our client is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.