About the Company Hiring: Our client is a long-standing, community-focused organization in Western New York that provides essential services to individuals and businesses throughout the region.

About the Job: We’re seeking a Claims Assistant to support daily claims operations within a collaborative, fast-paced department. This role handles the initial steps of the claims process, documentation, administrative support, communication with policyholders and partners, and general file management.

Key Responsibilities:

• Process incoming and outgoing claims mail, email, and faxed materials; accurately document files and internal systems.
• Set up new claims by gathering loss information, creating claim files, entering policy details, and ensuring accurate system documentation.
• Maintain timely, clear, and concise documentation of all file activity.
• Communicate effectively with insureds, claimants, agents, and internal staff; route calls appropriately.
• Enter indemnity and expense payments accurately and ensure daily payments are prepared for mailing.
• Input indemnity and expense reserves within scope of authority.
• Submit and reconcile claims through ISO (first-party property and third-party reporting), including integrating responses into claim files.
• Enter responses to NYDFS, BBB, and other formal complaints through the appropriate portals and systems.
• Add appropriate file markers (reinsurance, subrogation, liability, property, CAT, etc.) within claims systems.
• Assist with payment reconciliation (adjuster expenses, subrogation).
• Prepare and distribute internal claims reports.

Minimum Requirements:

• Associate’s degree preferred.
• INS designation or willingness to actively pursue it (company-sponsored).
• Strong verbal and written communication skills.
• High attention to detail and accuracy in documentation.
• Ability to work independently and collaboratively within a team-based environment.
• Professional judgment when interacting with insureds, claimants, and agents.
• Ability to maintain confidentiality and handle sensitive information.
• Comfort learning new systems; proficiency with Microsoft Word, Excel, and Outlook.

Compensation: $21.00 – $27.00 / hour

Job Status: Full-time, direct hire. Hybrid eligible (2 days remote/week) after approximately 90 days of successful performance.

Code: IND123