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Learning & Development Manager
Syracuse, NY
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About the Company Hiring: Our client is an industry-leading food manufacturer with multiple production facilities. They are committed to quality, innovation, and investing in their workforce.


About the Job: The Learning & Development (L&D) Manager will be responsible for designing and implementing training programs that build workforce capability and support operational excellence. This role will play a critical role in both employee development and the company’s upcoming SAP S4/HANA implementation.

Key areas of responsibility include:

  • Build Training Programs: Develop and design competency-based training, onboarding, SOPs, work instructions, job aids, and e-learning modules that meet operational needs while ensuring alignment with safety, quality, and compliance standards.
  • Support SAP Implementation: Lead end-user training, facilitate change impact meetings, publish content to the LMS, and provide on-the-ground support before, during, and after Go-Live. Act as a key partner in driving successful adoption of SAP across all shifts.
  • Manage the LMS: Maintain accurate and current training materials, manage user groups and learning paths, track employee qualifications, and ensure the system supports compliance and document control standards.
  • Drive Change: Partner with site leadership and cross-functional teams to deliver training that supports organizational initiatives, manage resistance effectively, and engage employees at every level.
  • Grow Workforce Capability: Support career development programs, apprenticeships, and structured upskilling pathways. Identify skills gaps, design solutions, and foster leadership and growth opportunities across the workforce.
  • Measure Success: Track and report training KPIs, evaluate program effectiveness, and continuously improve processes to maximize impact and return on training investment.


Minimum Requirements:

  • Teaching or training experience with strong technical writing skills (SOPs, curriculum development, training content).
  • Experience working in a manufacturing or operations environment, with the ability to adapt quickly to processes and systems.
  • Strong communication and collaboration skills with proven ability to influence and engage employees at all levels.
  • Willingness to work fully onsite in a plant setting, with flexibility to occasionally support 2nd/3rd shifts during training rollouts.


Preferred Qualifications:

  • Bachelor's degree in relevant field.
  • Prior experience in food manufacturing.
  • SAP/ERP training or project support experience.
  • Familiarity with ADKAR or other change management frameworks.


Salary: $90,000 – $110,000

Job Status: Full time, Direct Hire, Onsite



Code: IND123

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