Duties

• The Enterprise Operations’ mission is to partner across business lines to drive host supply growth, quality 
• Engagement team plays a vital role in furthering our mission by representing and advocating for our hosts within the company. 
• This role is primarily responsible for supporting our field teams working on Community Powered Growth levers. 
• You will support various growth programs like our Ask a Superhost program and our Co-Hosting program to ensure that they are deployed successfully in the field. 
• Not only will you be responsible for enabling the Community Powered Growth teams in the field, but you will also help them enable our host communities.
• As the Senior Enablement Manager, you will partner with global Community Engagement team leaders, as well as cross functional partners, on multiple initiatives to drive Host growth and success. 
• You should be comfortable with a variety of go-to-market strategy definitions and execution, familiar with sales methodologies, best practices, sales metrics and cycles and supporting the day to day of the Field Sales Team and business priorities.

RESPONSIBILITIES

• Work with leadership to develop, execute, optimize and assess enablement programs for the Community Growth & Engagement teams, and the hosts we support globally.
• Develop and deliver onboarding and training programs for Community Powered Growth and Engagement teams globally.
• Partner with relevant cross functional stakeholders to facilitate content creation and coordinate educational content for ongoing training relevant to the Community Manager role.
• Develop a toolkit of materials include eLearning, participation guides, worksheets, email templates and videos to support relevant initiatives
• Launch and manage Highspot (content management system) for Community Managers
• Ongoing management of program trainings and documentation
• Gather and implement feedback from Community field teams to continuously iterate on the enablement strategy 
• Own clear communication on the program progress and roadmap

Skills: 

QUALIFICATIONS

• Minimum 10 years in an operations, sales or enablement role with success managing complex projects from start to finish
• 3+ years of experience in enablement, L&D, or instructional design
• Strong instructional design skills with a portfolio that shows you can create effective, engaging content both instructor led and elearning Community management and operations experience (a plus) 
• Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment 
• Strong strategic and critical-thinking skills. 
• Able to connect dots and proactively develop proposals and solutions 
• Systems-thinker and able to translate strategy to execution across multiple teams 
• Experience onboarding new team members and supporting their ongoing learning and development Excellent verbal and written communication skills 
• Accuracy and attention to detail 
• Professional and consistent work habits, strong work ethic, Proficient in Powerpoint, Salesforce, Excel and GSuite, Highspot(a plus)
•  Comfortable working with typical tech company tools like Salesforce, Tableau, Slack, Google Workspace, Asana, Airtable

The hiring range for this position is $72 to $82 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.