SUMMARY:

The General Manager holds the responsibility for leading a high-volume, distribution center/warehouse. Responsibilities include safety, customer relations, operational oversight, business metrics, staff development, business development support, and P&L. This position leads teams in continuous improvement projects, as well as having heavy involvement with customer relationships.

JOB DESCRIPTION:

• Leads and drives corporate values and the operating philosophy of Safety/Customers/Operations/People/Execution.
• Promotes and demonstrates safety as a business value through training, focusing, implementing modifications to current operating methods, and reporting questions/concerns to ensure a safe and productive working environment.
• Oversees the planning and scheduling of distribution center/warehouse and their services including shipping, receiving, returned/damaged goods, maintenance, and administrative activities to ensure the customer requirements and demands are met in an efficient manner.
• Acts as the liaison between distribution centers and multi-customers from multi-disciplines.
• Directs and coordinates various programs essential to distribution center procedures (e.g., training, safety, housekeeping, cost reduction, employee involvement, security, etc.).
• Creates, coordinates, and reports on business metrics (KPI’s) applicable to the operation and fulfill customer and internal requirements.
• Manages, coordinates, and implements cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality.
• Holds accountability for P&L performance for assigned distribution centers.
• Maximizes productivity, quality, and service throughout operations by utilizing best practice techniques in the areas of facilities layout, methods, material handling concepts, technological enhancements, and measurements.

REQUIREMENTS:

• 10 plus years of management/supervisory experience, preferably in a large, high-volume, shared environment.
• Experience servicing an external customer.
• Bachelor’s degree in Logistics, Industrial Engineering, or related operations discipline.
• Must be able to assume a leadership role in a fast-paced, team-oriented environment dedicated to meeting and exceeding the customer and achievement of safety, quality, and productivity goals.
• Must be able to handle multiple priorities and meet deadlines.
• Must be hands-on and have previous experience with staff development, facility layout, inventory management, and P&L for a large operation.
• Superior team-building skills.
• Experience with multi-shift operations.
• Must possess a high energy level and the drive to implement change.
• Prior planning experience, including budgets, manning, equipment, and facilities.
• Continuous improvement experience.