Service Coordinator - Surrey, BC

Are you the person who keeps the wheels turning—organized, proactive, and great with people? Our client is seeking an energetic Service Coordinator to be the central hub between customers and field technicians. This role is ideal for someone who thrives in a dynamic, fast-paced service environment, enjoys solving problems, and can juggle scheduling, communication, and sales with confidence.

We’re looking for a people-oriented organizer with strong technical instincts who is comfortable with sales—someone who excels when things are moving quickly and who enjoys helping a busy service team stay one step ahead.

Wage: Base Salary: 

$60K–$70K DOE + High-Earning Commission Plan

Paid On-Call Rotation (compensated even if not called)

What You’ll Take Ownership Of

• Managing daily scheduling and dispatching for Service Technicians
• Reaching out to customers to arrange service calls and follow-ups
• Promoting service offerings, upgrades, and parts to support revenue growth
• Responding quickly to incoming requests by phone, email, and in person
• Asking the right questions to understand customer needs and recommend solutions
• Preparing work orders, quotes, and related documentation
• Making sure parts and materials are organized and ready for upcoming jobs
• Coordinating with internal teams to resolve customer concerns promptly
• Assisting with general office duties and maintaining an organized workspace
• Taking part in a rotating on-call schedule (with guaranteed compensation)

What You Bring to the Team

• Experience in a service coordination or mobile service support role
• Background in service-based trades (HVAC, mechanical, equipment service, electrical, plumbing, etc.) is a strong advantage
• Ability to grasp technical concepts and communicate in technical terms
• Strong customer service instincts—friendly, professional, and solution-focused
• Comfortable and confident with selling and promoting parts and service
• Confidence working in a dynamic, high-volume environment with shifting priorities
• Excellent attention to detail and accuracy in documentation
• Strong computer skills, including Microsoft Office and business systems
• Comfortable preparing estimates, handling paperwork, and tracking multiple tasks
• A collaborative attitude, strong work ethic, and high level of integrity
• Exemplary English written and verbal communication skills

What’s In It For You

• Solid base salary plus a commission plan that significantly boosts earning potential
• Performance bonus
• Paid on-call rotation
• Full benefits package
• Paid shutdown from Christmas through New Years
• Extended health with vision, flex wellness plan, life and disability insurance
• Pension with company matching
• Educational assistance program

👉 If you want to be part of a high-performing service team—and you’re energized by coordinating people, solving problems, and keeping a fast-moving operation running smoothly—Apply Now. 

Located 24km southeast of Vancouver, Surrey, BC offers easy access to Highway 1 and opportunities to explore all that British Columbia has to offer. The City of Surrey is committed to working with neighbourhoods, residents and community groups to create beautiful spaces and to promote and celebrate community activity, spirit, and pride. Close to the ocean, mountains, Whistler, Vancouver Island and the USA, the recreational and leisure opportunities are endless. Some of Surrey’s neighbouring cities that are conveniently accessible by car or public transportation are Vancouver, Burnaby, Richmond, Delta, Langley, Coquitlam and Maple Ridge.

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