Office Coordinator / Administrative Assistant

Full-Time | Onsite – South Norwalk, CT

We are a well-established and growing Managed Service Provider (IT Support) seeking an Office Coordinator / Administrative Assistant with 2–3 years of relevant experience. We provide IT support services to small and mid-sized businesses and strongly prefer candidates with prior experience in the IT services industry.

Key Responsibilities

• Answer and route incoming calls
• Create and manage service tickets
• Schedule and coordinate appointments
• Provide client management and customer service support
• Handle accounts receivable and accounts payable
• Perform basic bookkeeping
• Order office materials and supplies
• Oversee general office operations
• Assist with other administrative tasks as needed

Required Skills & Qualifications

• Positive, problem-solving mindset with a proactive attitude
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize competing deadlines
• Able to work independently and take initiative
• Experience with ConnectWise (or similar software) a plus
• Experience with QuickBooks required
• Proficiency in Microsoft Excel, Outlook, and Word
• Fluent, professional English communication skills

Why Join Us

• Competitive salary with annual performance reviews
• Medical insurance
• Three weeks paid time off
• Friendly, informal office environment
• Convenient South Norwalk location

Schedule: Monday – Friday

Education: High school diploma or equivalent required

Experience: Customer service (1+ year) and full-time office work (2+ years) required