Key Accountabilities:

• Manage a team of account coordinators, who support outside sales activities through customer service, order management, item availability, and related operations.
• Oversee all warehouse operations including safety, quality, inventory management, light assembly, inbound and outbound transportation, and on-time performance.
• Provide effective leadership to direct reports; responsible for ongoing development, coaching, support, and performance evaluations.
• Partner with sales and supply chain to establish and maintain effective supplier relationships.
• Navigate the organization with agility and maneuver as needed. Accept and facilitate change.
• Profit and loss (P&L) performance through management of fixed assets (e.g., leases, equipment), operating costs (e.g., labor, working capital), and support of sales activities.
• Margin enhancement and cost reductions achieved in conjunction with sales and supply chain groups.
• Partner with branch leadership to develop, present, and achieve the annual strategy and budget.
• Achieve operating metrics around safety, inventory turns, DSO, on-time, quality, and others, as necessary.
• Manage, approve, and enforce stocking agreements.
• Ensure teams’ compliance to proper utilization of order management, vendor management, transportation management, and customer relationship management systems.
• Facility management and maintenance.
• Model the Berlin Values and serve as a champion for The Berlin Culture as defined in the employer and employee portions of the T-Chart.

Knowledge, Skills, Abilities:

• Bachelor’s degree in a business-related discipline strongly preferred or equivalent experience required.
• 3+ years of people leadership experience required.
• Demonstrated success managing customer service, warehousing, purchasing, order fulfillment, and/or operations, with profit and loss (P&L) management experience required.
• Strong business and financial acumen.
• Knowledge and ability to resolve customer account and process-related issues; highly responsive.
• Results oriented; has a passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.
• Exhibits a tenacious and competitive mindset that drives results.
• Displays confidence with humility and exhibits a servant leadership mindset.
• Ability to empathize with others and act as a trusted advisor.
• Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.
• Strong verbal and written communication skills with ability to gain buy-in across the organization.
• Robust cross-functional knowledge; shows empathy toward others in different areas of the business.
• Excellent problem solving, quality decision making, risk management, and analytical skills.
• Highly organized and process oriented with demonstrated success in effective prioritization.
• Is flexible; seeks out opportunities for continuous improvement and new ways of working.
• Operates with a high sense of urgency; demonstrates strong time management skills; ability to prioritize and follow up.
• Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.
• Takes ownership and accountability of a situation and sees it through to resolution.
• Experience with Enterprise Resource Planning (ERP) software and Microsoft Office suite preferred.