Job Summary
The Director, Warehouse Operations develops and implements strategies and objectives to drive safe and profitable operations for freight warehouses nationwide.
Primary Objectives
• Drive and manage operations at warehouse facilities, including daily operations, equipment utilization, maintenance, operational and capital budget development, financial expenditures, and cost control measures.
• Identify and drive execution of operational efficiency, safety, and business development initiatives.
• Develop and monitor reporting of key performance indicators (KPIs) to drive facility performance and service effectiveness.
• Manage, lead, and develop geographically dispersed teams.
Duties and Responsibilities
• Oversee the daily operations of warehousing facilities nationwide.
• Manage and monitor ongoing compliance with safety standards, company policy, and related regulations.
• Implement best practices for inventory management, storage, and distribution.
• Prepare and manage multi-year budgets for warehousing operations.
• Monitor and control operational costs to maximize profitability.
• Analyze financial performance and implement cost-saving initiatives.
• Develop and implement strategic plans for warehousing and distribution operations.
• Align warehousing operations with the overall business goals and objectives.
• Identify opportunities for innovation and improvement in freight management.
• Address and resolve any operational issues or customer complaints promptly.
• Collaborate with the sales and customer service teams to meet client needs and expectations.
• Identify, implement, and effectively leverage technology and automated solutions to enhance warehousing operations.
• Develop and track key performance indicators (KPIs) to measure operational success.
• Prepare and present detailed reports on operational performance to senior management.
• Establish, maintain, and monitor compliance with standard operating procedures and policies.
• Develop and implement procedures for handling, investigating, and mitigating damage claims related to warehousing operations.
• Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Education
• Bachelor’s degree in Business Administration, Logistics, or Supply Chain Management, or related field, or equivalent combination of coursework and experience in directly-related field required
Licenses
• Certified Supply Chain Professional (CSCP) preferred
• Certified in Production and Inventory Management (CPIM) preferred
• Lean Six Sigma Certification preferred
Work Experience
• 10+ years’ related experience in freight warehouse and logistics operaitons required
• 5+ years in a senior management role with budgetary responsibility required
• Experience managing multi-site warehousing operations preferred
Required Knowledge, Skills and Abilities
• Extensive knowledge of warehousing best practices, logistics, and supply chain management.
• Strong knowledge of related federal, state, and local regulations.
• Strong leadership skills with demonstrated ability to motivate others, resolve conflicts, influence decisions, and lead by example.
• Strong verbal and written communication skills to convey information effectively to a variety of audiences.
• Strong financial acumen and with the ability develop and manage multi-year budgets and projections.
• Ability to identify complex problems, use logic and reasoning to review related information, develop and evaluate options, reach conclusions, and implement solutions.
• Proficiency with warehouse management systems, reporting tools, and other relevant technologies.
• Demonstrated ability to manage "impact without authority" relationships.
• Proficiency with Microsoft Office Suite of tools.
Competencies
• Builds High-Performing Teams Selects, organizes, and motivates colleagues to work together in a committed way to achieve a common mission and ensures a pipeline of talent for the future.
• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device. Walk/travel within office environment, crouch/bend to access floor-level storage Often Use hands/fingers to operate office equipment, type/complete data input, write Often Reach with hands, arms; lift, move and manipulate objects weighing up to: 20 pounds Regularly Sight sufficient to read instructions, documents, and screen-based information. Use hands/fingers to manipulate and file documents, folders, small objects regularly