I. Job Summary

Directs all aspects of an organization's logistics management function to control, deliver, and distribute products and materials to the destination.

II. Major Duties and Responsibilities

• Leads the execution of an overall strategy, metrics, and processes to deploy an optimized logistics network and operations.
• Oversees critical and related inventory, distribution, and transportation functions that support the achievement of organizational goals and KPIs for product delivery and customer satisfaction.
• Establishes governance and quality auditing processes to monitor vendor performance and drive continuous improvement.
• Utilizes analytics to monitor and measure performance, identify problems in operations, and achieve high performance at optimal cost.
• Manages a departmental sub-function within a broader departmental function.
• Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, and procedures to support the functional infrastructure.
• Complies with the requirements of the company's Quality Management System.

III. Required Skills, Experience, and Education

• Bachelor's degree.
• Regulatory knowledge.
• 5+ years of management experience.
• 10+ years of related experience.
• Significant experience working with high-profile, strategic customers, preferably institutions of higher education.
• Ability to travel as needed.
• Proficiency in English, including the ability to speak, read, write, and comprehend English.

IV. Desired Skills, Experience, and Education

• Extensive experience managing operational customer service teams.
• Strong strategic and customer focus with a clear understanding of the issues impacting key markets and clients.
• Profit and Loss (P&L) management experience.
• Proven management experience in a senior, strategic-level role.
• Established track record of exceeding targets, KPIs, and SLAs.
• Ability to interpret data, develop strategy, and make recommendations.
• Demonstrated ability to motivate and communicate with others at all levels.
• Ability to build strong relationships.
• Excellent communication and negotiation skills.
• Ability to adapt and succeed in a changing environment.
• Evidence of well-developed leadership skills.
• Ability to work effectively with individuals at all levels, up to the President or C-suite.
• Possesses a learner's mindset.

V. Physical Requirements

• Ability to remain in a stationary/seated position for an extended period.
• Regularly required to operate a computer, telephone, keyboard, and other office machinery.
• Specific vision abilities required by this job include close vision due to computer work.
• Ability to hear, understand, and distinguish speech and/or other sounds.