Branch Support Quality Engineer

Mishawaka, IN

Compensation: $75K–85K base for most hires, with flexibility for exceptional experience, plus monthly bonus and full benefits.

Why this role exists

• Help branches reduce “escapes” by tightening processes, data, and follow‑through on corrective actions.
• Give sales, operations, and customers a go‑to quality resource who can dig into issues, not just push paperwork.
• Support a site that is rebuilding its culture around accountability, continuous improvement, and better customer experience

What you’ll do

• Own quality issues coming out of South Bend and the branches: sort the data, prioritize, and drive true root cause and corrective action.
• Maintain and improve quality metrics, charts, and reports so leadership can actually see trends and act on them.
• Lead and support continuous improvement projects that reduce escapes and rework across multiple branches.
• Partner with operations, inside sales, and branch leadership when a customer has a problem—help contain, communicate, and fix.
• Support audits, customer requirements, and compliance expectations in a regulated, ITAR‑controlled environment.

What good looks like

• You are comfortable on the shop floor around metals, processing equipment, CNC/CMM, and measurement tools—not just behind a desk.
• You like sorting through messy quality data, spotting patterns, and turning that into practical fixes with operators and supervisors.
• You can explain a quality issue clearly to a customer, a machine operator, and a GM without losing the plot or the relationship.

What you bring

• 3+ years in a manufacturing or metals / industrial environment in a Quality Engineering or closely related role.
• Experience with tools like root cause analysis, 8D, PPAP, FAI, and corrective actions; CI / Six Sigma exposure is a plus.
• Comfortable with drawings, specifications, and tolerances; prior exposure to aerospace, automotive, or similarly demanding customers is helpful.
• Ability to work in an ITAR‑controlled environment (U.S. citizen or permanent resident).

The basics

• Role: Quality Engineer – Metals Distribution
• Location: Onsite in the greater South Bend / Mishawaka, IN area.
• Environment: Multi‑branch metals service center with a strong focus on customer response and continuous improvement.

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