We are actively seeking a Sr. Associate Support Engineer, SAP MM/WM (2-3 years of experience). This is a remote position and can be based anywhere in Brazil.
Position Summary
The role of the Sr. Associate Support Engineer, SAP MM / WM (2-3 years of experience) is to provide remote-based support for SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting multiple SAP modules for our global clients who use both 4. x and ECC environments. The role of the Sr. Associate Support Engineer requires the skills to diagnose serious issues; and then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.
Essential Duties and Responsibilities
- Solve customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
- Work with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience
- Configure, present and discuss best practices and functionalities of the SAP WM and MM modules;
- Support client customizations, sharing experience and best practices advice
- Develop or work with a developer to deliver application break fixes for critical product defects
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
- Being a pro-active contributor to a support organization which is running 24x7x365, will require the ability to work flexible hours, including evenings, weekends and holidays and monitor email regularly outside standard business hours
- Collaborate with team members in a virtual team environment to extend field experience to different client situations
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience.
Experience
- 2-3 years of relevant SAP experience particularly with MM/WM Modules;
- 2-3 years of support of application end-users in a Corporate environment;
- Working knowledge and understanding of supporting business processes;
- Analytical, logical problem resolution skills;
- SAP certification(s) preferred;
- Knowledge of maintenance/patching mechanics and SAP architecture;
- Solving complex problems across multiple modules.
Skills
- Troubleshooting skills and tenacity in problem-solving
- Passionate focus on customer support and the ability to build long-term, successful working relationships with Clients
- Knowledge of key application functionality, tables and relationships
- Knowledge of SAP customization/extension methodologies
- Development skills using the SAP toolset
- Interpersonal, presentation and communication skills – verbal & written
- Attention to detail and the ability to learn quickly
- Focus on Client Satisfaction
- Ability to work independently and as part of a team
- Ability to work calmly and professionally in high-pressure situations
- Ability to work remotely from a home-based office in a virtual environment;
Preferred Qualifications
- The best candidates will know multiple SAP modules across SAP releases (4. x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
- Knowledge of any country Specific Solutions would be an advantage.
- A consulting background, while not mandatory, would be useful.
- Experience with localizations and global implementations would be an advantage.
Education
- Bachelor’s degree in computer science, Information Technology, or a related field.
Language
- Fluency in both English & Portuguese is required.
Location