Technical Support Engineer

Our client is looking for a Technical Support Engineer to join their Non-Profit Organization. Someone who wants to take comfort in the fact that the work you do every day is worthwhile AND you leave your community better than it was yesterday.

Do you have high energy and are self-accountable and independent? Are you comfortable working in a team environment? If yes, this may be the perfect Technical Support Engineer job for you. Keep scrolling to see what this company is all about.

The Perks!

• $45K - $55K DOE
• Paid time off
• Health, Vision, and Life insurance
• Parental leave
• Professional development assistance
• Discounted childcare; Employee Assistance Program

A Day in the Life of the Technical Support Engineer

As a Technical Support Engineer, you are the first point of contact for all clients in Utah. You will provide first and second-level assistance for desktop and laptop computers, mobile devices, phone systems, and any other Information Technology-related needs.

Responsibilities include

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they have resolved their technical issue
• Properly escalate unresolved issues to appropriate internal team members
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open tickets at one time
• Follow up with clients to ensure their issues are resolved and are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain professional relationships with clients
• Must pass a background check and drug screen

Requirements/Experience

• 3 years of Desktop Support experience
• 2 years of Network Administrators and Active Directory experience 
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical and network issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft or similar technologies is a plus
• Basic understanding of IP scheme

About the Company

As part of our mantra, Great Futures Start Here applies not only to our Club Members, but employees too. Working provides an opportunity to explore a career in youth services, social work, education, child care, grant management, and many other career options. Our employees gain impactful experiences that will prepare them for growth in the next step in their career path. Our leaders are dedicated to the mission; impassioned by the work we do, and ready to mentor tomorrow’s leaders.

We operate 7 locations in Salt Lake County, Tooele, and Price. Staff members are employed and support the mission to serve youth in the community. At our Clubs, kids are given opportunities to succeed in safe and supportive environments that blend evidence-based practices with high-impact programming, state-of-the-art facilities, and caring professionals.

We provide academic remediation, sports leagues, social-emotional learning services, and much more—all at minimal or no cost to their families. We focus all of our efforts on supporting our organizational goals of having youth: 

• Graduate from high school on time with a plan for the future
• Engage in healthy behavior and become fit for life
• Develop strong character and become engaged citizens

Your influence, your presence, and your mentorship can make a difference and a positive impact in the direction kids choose to live their lives.

**Here diversity, equity, and inclusion motivate all of our actions. We understand the power different viewpoints have and their impact on change. Our priority is to assist in the growth and accomplishments of our youth, staff, and communities.**

Come Join Their Non-Profit Team!