Job Title: Arabic Intake Specialist

Location: Houston, Texas

Salary: $45-52K

Work Environment: In office

Job Description:

AMS Staffing is recruiting a Bilingual Arabic–English Legal Intake Specialist for a Houston personal injury law firm. You’ll be the first point of contact for people reaching out after an accident or injury. Your job is to help callers feel heard, gather the details the legal team needs to evaluate their inquiries, and keep prospective clients informed about next steps.

What you’ll do

• Respond to new inquiries by phone, text, email, and online forms in Arabic and English.
• Conduct intake interviews and document key details about the incident, injuries, medical treatment, and insurance.
• Screen inquiries using the firm’s intake criteria and route them to the appropriate legal team member for review.
• Schedule consultations, request documents, and follow up with prospective clients and referral sources.
• Assist with sending engagement paperwork and tracking signatures as directed by the legal team.
• Keep intake records accurate and handle sensitive information with discretion.

What we’re looking for

• Fluency in spoken Arabic and English, with strong written English for intake notes and client communications.
• Experience in legal intake, client services, a call center, or another client-facing role that requires careful documentation and follow-up.
• A calm, empathetic phone presence and the ability to ask clear questions when callers are under stress.
• Strong attention to detail and comfort managing multiple inquiries in a CRM or case management system.
• Personal injury intake or law firm experience preferred.

Benefits

• Medical, Dental, Vision, PTO, 401(k)