Job Title: Case Manager

Location: Norfolk, VA 23510

Salary/Payrate: $43-55K + annual bonus and benefits

Work Environment: Onsite - Paid parking in the building

Work Schedule: 8:30 AM – 5:30 PM (1-hour lunch)

Term: Permanent / Fulltime 

Referral Fee: AMS will pay $500 should the person you refer gets hired



Job Description:

A well-established law firm in downtown Norfolk is seeking a dependable, detail-oriented, and proactive Personal Injury Case Manager to manage pre-litigation personal injury cases from intake through demand preparation.

This role focuses on maintaining organized and accurate case files, communicating with clients, insurance companies, and medical providers, and gathering the documentation necessary to prepare comprehensive demand packages for insurance carriers. The ideal candidate is comfortable speaking with clients by phone, follows established procedures, and can exercise sound judgment when unexpected situations arise.

The firm provides training, checklists, and established workflows. Candidates must be willing to learn, follow instructions and firm policies, ask questions when needed, and use common sense to work through situations that may fall outside routine procedures.

Key Responsibilities

• Manage and maintain accurate, organized, and up-to-date physical and electronic pre-litigation case files.
• Communicate professionally and regularly with clients by phone to obtain information, follow up on outstanding items, and provide case updates.
• Request, track, and obtain medical records and billing statements from healthcare providers.
• Communicate with insurance companies to gather information and obtain necessary claim documentation.
• Obtain and organize wage loss documentation and other supporting evidence.
• Communicate with Medicare regarding applicable liens and related documentation.
• Review and summarize medical treatment records and billing information.
• Prepare demand letters and supporting documentation for submission to insurance carriers.
• Ensure all required information and documentation are collected before files are submitted for demand.
• Monitor case progress, follow established checklists and task reminders, and complete follow-up activities within required timeframes.
• Identify missing information, address outstanding items, and take initiative to keep cases progressing.
• Recognize when an issue requires clarification or attorney involvement and communicate questions or concerns appropriately.
• Maintain strict confidentiality of client information and case-related documentation.

Qualifications

• Excellent written and verbal communication skills, including professional phone etiquette and confidence speaking directly with clients.
• Exceptional attention to detail and accuracy when reviewing records, documentation, and financial information.
• Strong organizational and time management skills, with the ability to manage multiple case files and competing priorities.
• Ability to follow established procedures, instructions, checklists, and firm policies consistently.
• Sound judgment and common sense when handling unusual situations or circumstances that fall outside routine workflows.
• A proactive, solution-oriented approach to identifying problems, gathering information, and determining appropriate next steps.
• Willingness to ask questions, accept constructive feedback, and learn from attorneys and colleagues.
• Dependability, punctuality, professionalism, and a strong work ethic.
• Ability to work collaboratively while taking ownership of assigned responsibilities.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.
• Prior legal or personal injury experience is preferred but not required.