Job Title: Senior Collections Analyst

Location: NYC, 10001

Salary/Payrate: $130K-$142K annually and AWESOME benefits!!!

Work Environment: Hybrid (3 days in office/2 remote)

Term: Permanent

Bachelor’s degree required: Yes

Referral Fee: AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION #LI-SS1

The Opportunity

Our client is seeking a Senior Collections Analyst to join their New York office. This position is responsible for overseeing, analyzing, and optimizing client account collections, while resolving complex billing and receivables issues. The Senior Collections Analyst will act as the primary liaison between the Client Administration Department and the Office of the General Counsel (GCO), delivering comprehensive reporting, in-depth analysis, and strategic support for escalated or high-priority client matters.

Please note that the firm cannot sponsor employment visas for this position.

Key Responsibilities

• Serve as the main point of contact between Client Administration and the General Counsel’s Office, ensuring efficient communication, collaboration, and follow-through.
• Identify clients and matters requiring escalation, preparing comprehensive reports and analytical summaries for review by firm management and the GCO.
• Generate detailed status updates, performance metrics, and analytical insights regarding high-risk accounts and outstanding receivables.
• Track and monitor deadlines, action items, and milestones related to escalated client collection matters.
• Communicate clearly and professionally with clients, attorneys, and business services teams to resolve inquiries, disputes, or concerns.
• Review, interpret, and maintain complex client account records, including aged receivables, billing variances, and payment activity histories.
• Analyze outstanding balance and aging reports to detect trends, recurring issues, and follow-up opportunities.
• Proactively expand knowledge of client accounting systems, billing protocols, and collection workflows.
• Record and document meetings, communications, and collection actions with attorneys, partners, and clients to ensure transparency and accountability.
• Maintain well-organized, accurate, and current records for all assigned partners and client accounts.
• Demonstrate strong written, verbal, and interpersonal communication skills to foster effective collaboration across teams.
• Utilize firm resources efficiently and responsibly, maintaining a commitment to accuracy and confidentiality.
• Adhere to firm policies, operational standards, and professional guidelines.
• Perform related responsibilities and special projects as assigned.

Qualifications

• Proficiency with professional software tools (e.g., Microsoft Outlook, Excel, PowerPoint) and ability to quickly adapt to new platforms and systems.
• Experience with StarCollect, Aderant, or comparable legal billing and collection software.
• Advanced Excel proficiency, including data analysis, reporting, and visualization.
• Strong understanding of the legal services industry, particularly in maintaining client relationships and account management throughout the collection cycle.
• Exceptional attention to detail, accuracy, and follow-through.
• Ability to work effectively under pressure and meet demanding deadlines.
• Excellent analytical, diagnostic, organizational, and planning abilities.
• Demonstrated judgment, discretion, and independence in decision-making.
• Comfortable working in a high-volume, fast-paced professional environment.
• Ability to work autonomously while collaborating productively within a team.
• Flexibility to travel or adjust work hours as necessary to meet business needs.

Education & Experience

• Bachelor’s degree required.
• Minimum of eight (8) years of experience in client accounting, receivables management, or collections, preferably within a law firm or professional services organization