Job Title: Practice Technology Analyst

Location: Boston, MA 02110

Salary/Payrate: $135K-$145K annually plus a performance-based bonus and AWESOME benefits!!!

Work Environment: Hybrid (#2 of days WFH)

Term: Permanent / Fulltime

Bachelor’s degree required: Yes

Referral Fee: AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION

#LI-GP1

Our client, an AmLaw 200 firm, is seeking a Practice Technology Analyst at their offices in Boston, MA 02110. This is a full time, permanent role paying an annual base salary of $135K to $145K plus a performance-based bonus and excellent benefits package.

Job Functions:

• Understand the legal technology landscape and how these tools support efficiencies in legal practice.
• Serve as an expert on the end user experience associated with Firmwide and practice-specific technology.
• Develop and maintain current awareness around new technology and its effects on users.
• Monitor release notes for feature upgrades and bug fixes to understand and communicate their impact.
• Conduct small group trainings and information gathering sessions related to processes and software.
• Support the strategic implementation of the document management system and associated workflows across the Firm.
• Participate in change management projects related to software rollouts and practice group initiatives.
• Develop, document, and direct software deployments and upgrade testing procedures.
• Collaborate with IT Operations and Security as appropriate during all phases of a project’s lifecycle.
• Collaborate with stakeholders to monitor the effectiveness of technology solutions and help create strategy to optimize adoption.
• Work with vendor support teams to resolve complex technical issues to ensure effective troubleshooting and communication.
• Perform additional work-related tasks as assigned. 

Essential Competencies:

• Curiosity driven approach to maximizing return on technology investments.
• Understands and communicates technical concepts in a thoughtful and approachable manner.
• Maintains current awareness of legal technology trends and developments.
• Encourages innovative thinking and the exercise of sound judgment to achieve results. 
• Provide excellent customer service with a focus on prioritizing the user experience. 

Qualifications:

• The ideal candidate will have a minimum of 7 years of law firm experience, preferably in an IT end-user support or knowledge management role. 
• Preferred software proficiencies: Microsoft Office 365, iManage Work 10, Litera Desktop, HighQ, vi by Aderant and advanced text editing and Excel techniques.
• In-depth understanding of Generative AI concepts and their applications within the legal industry, including contract analysis, legal research, and document automation. 
• Demonstrated the ability to work independently and collaborate with various teams while also responding to critical matters or project deadline