Job Title: Finance Systems Engineer

Location: Grand Cayman, KY1-1102, Cayman Islands

Salary/Payrate: $120K-$200K

Work Environment: Remote

Term: Permanent

Bachelor’s degree required: Yes

Referral Fee: AMS will pay $500 should the person you refer gets hired

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Job Description:

Our client is seeking a Finance Systems Engineer with a strong focus in Aderant (Aderant experience is REQUIRED). This individual will be contributing to a very accelerated program of work to implement the latest Aderant modules and features and developing third party supporting bespoke applications and those from other vendors. In addition, they will respond to assigned enhancement and bug fix requests; troubleshoot, develop, test, and document as necessary in accordance with existing procedures. As part of this role they will be involved in forward planning future upgrades, developing and testing new product releases and proactively identifying and rectifying inherent product inefficiencies and areas of service risk.

QUALIFICATIONS

• Bachelor's Degree in Information Technology, Computer Science, or equivalent.
• Technical mindset with strong knowledge of the specific applications, particularly Aderant, Concur and a reporting tools
• 3+ years of Aderant Expert: Expert Classic (including Generic Importer/Scheduler, Alerts, Docudraft & Reports) and all components comprising the Aderant Framework; including but not limited to Expert Time, Expert Rates, Security Manager and Expert Administration
• Strong analytical skills with the ability to identify issues, compare data, investigate and resolve discrepancies
• Able to demonstrate exceptional customer service and interact in a professional manner with various functions and levels within the Organization
• Expertise in database data design, querying and reporting using SQL
• The ability to set priorities, meet deadlines and multi-task with minimal supervision while preserving strict confidentiality of all information
• Knowledge of Credit Force software
• Knowledge of SAP Concur



RESPONSIBILITIES

• Maintain and enhance the Aderant Platform
• Proactively identifies system enhancements that will maintain reliability and improve performance
• Collaborate with your team to define and estimate user stories and tasks
• Monitors and responds to support requests/issues escalated to third line
• Accountable for meeting core service related KPIs and metrics
• Identifies priority support cases and communicates timelines to the business
• Creates knowledge-based articles documenting resolutions to problems
• Ensure customer service levels and expectations are met
• Works with the Product Operations team to manage escalated tickets through to a successful resolution