Job Title: Information Technology Service Desk Specialist 

Location: Stamford, CT 06901

Salary/Payrate: $60-63K with benefits

Work Environment: 100% Onsite

Position will require travel to NY or CT on rotational basis

Term: 1 Year Contract that renews each year with possible opportunity of conversion

Sponsor/Transfer Visas: Client is unable to sponsor. US Citizen and Green Card Holders Only.

Referral Fee: AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION #LI-FL1

The Information Technology Service Desk Specialist is the first point of contact to respond, troubleshoot, and resolve technical issues in a Windows and Mac environment. The Service Desk supports internal staff and external customers efficiently and quickly over the phone, in person, and through remote connectivity software. The ideal candidate will have a strong commitment to high-quality customer service and a solid work ethic.

Responsibilities

• You will be responsible for helping onboard new hires with their devices.
• Help train new hires on technology, intranet, etc.
• Install Software and Troubleshoot issues.
• Set up workstations – monitors, docking stations, etc.
• Must have Windows and Apple troubleshooting experience.
• Mobile Device Management (MDM) – Intune preferred.
• A+ Certification preferred.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems (Windows & Mac), hardware, and software.
• Responding to requests on the phone, via email, in person, or through remote access
• Update the team on progress and ensure all tickets are resolved within a timely manner.
• Provide mobile device support to employees.
• Maintain AV equipment while performing daily walkthroughs of all conference rooms.
• Image laptops and desktops in preparation to be deployed.
• Manage hardware and software inventory.
• Assist with enterprise-wide Technology projects.
• Document processes, procedures, and issue resolutions
• This role requires you to work in-office weekdays and after-hours support when needed.



Qualifications:

• Additional responsibilities as assigned.
• Bachelor’s Degree preferred.
• 3+ years of experience in a Help Desk / Service Desk role
• Exceptional knowledge of Microsoft Office Suite / M365
• Must have superior customer service skills.
• Superior organization, project management skills, and attention to detail
• Demonstrated decision making and problem-solving skills.
• Detail-oriented, multi-task, and work effectively in a fast-paced, team environment.
• Strong interpersonal skills and effectively communicate, both written and verbally
• Must have a positive approach and team spirit.
• Multi-lingual a plus