Job Title: Office Services Manager

Location: Houston, TX 77002

Salary/Payrate: $75k-$85k

Work Environment: Onsite

Term: Permanent

Bachelor’s degree required: Preferred

Referral Fee: $500- should your referral start with our client

Job Description #LI-CB1

Based in Houston, the Office Services Manager’s primary responsibilities include overseeing the Office Services department in conjunction with the Director of Administration. The Office Services department is broken down into several teams including catering, facilities, reception, and the mail/copy rooms. This is an exciting opportunity to work in a beautiful, bustling office and to provide VIP services to our attorneys, clients, and staff.

This role reports to the Director of Administration.

Responsibilities include:

• Ensuring reliable scheduling and coverage of all Office Services staff.
• Developing and evaluating work procedures related to the Office Services department.
• Identifying new and creative ways to improve services and offerings.
• Planning for and executing special events with attention to quality and detail.
• Working directly with office management and attorneys (within and outside of Houston) to ensure proper nuances for high-profile meetings and events.
• Developing and finalizing plans for office lunches, events, and gatherings.
• Reviewing departmental invoices for approval and processing with Accounts Payable.
• Contacting necessary service vendors for supplies, equipment inspection and repair, and service needs as required.
• Maintaining the highest level of quality, safety, cleanliness, and service levels of all areas of responsibility.
• Managing inventory control, stocking, maintaining, and ensuring the cleanliness of the employee kitchens, lounges, flexible workspace (FWS) offices, restrooms, and conference rooms.
• Liaising with the catering department and external vendors to ensure a variety of menu selections, fair pricing, excellent quality, and timely and accurate deliveries.
• Work closely with building management including the parking, engineering, security, and janitorial departments.
• Other tasks as required by the Director of Administration

Qualifications

• Ability to hire, train, motivate, and evaluate the performance of a high-performing team within a fast-paced environment.
• Ability to thrive on providing platinum level services to internal and external clients.
• Must maintain a positive and flexible customer service-based attitude.
• Interact and communicate clearly and professionally with individuals at all levels of the organization.
• Generate clear, concise, and well-organized written communications that are free of spelling and grammatical errors.
• Readily and easily adapt to changes in the work environment while maintaining flexibility, composure, and poise.
• Proficiency using online supply ordering, conference room reservation, and event management systems.
• Knowledge and understanding of methods of food and beverage handling, volume, staging, and storage.
• Knowledge and understanding of facilities, mail room, and copy center departments
• Ability to remain on one’s feet (standing and walking) for long periods of time.
• Ability to lift, move, and push over 25 pounds on a regular basis, and to bend, stoop, and reach for objects frequently.
• Must be presentable, reliable, trustworthy, and maintain high levels of confidentiality
• This is an in-office position and may require overtime or weekend availability on rare occasions.

Experience

• University degree in Business Management, Hospitality Management, or an equivalent field is preferred but not required.
• A minimum of five years of progressive management and supervisory experience in a professional services environment is required.
• Proven track record of strong leadership in a fast-paced, highly visible professional services environment.