Director of Centralization

Location

California (preferred) | Hybrid

Reports To

Vice President of Operations

Position Summary

A growing, private equity-backed services organization is seeking a Director of Centralization to lead and scale a centralized operations function that supports multiple business units across a rapidly expanding platform.

This individual will be responsible for building efficient, scalable processes, developing high-performing teams, and driving operational consistency across the organization. The ideal candidate is a hands-on leader with experience creating structure in high-growth environments, implementing standardized workflows, and partnering closely with field and corporate leadership teams.

Key Responsibilities

Shared Services Leadership

• Lead and develop a centralized operations organization supporting multiple business functions.
• Recruit, mentor, and manage leaders and team members across shared service departments.
• Establish clear roles, responsibilities, service levels, and escalation processes.
• Foster a culture of accountability, continuous improvement, and customer service excellence.

Process Improvement & Operational Excellence

• Design, implement, and optimize scalable processes and standard operating procedures.
• Identify opportunities to improve efficiency, productivity, and service delivery.
• Develop and monitor key performance indicators to drive operational performance.
• Partner with leadership to support growth initiatives, operational integrations, and organizational change.

Cross-Functional Collaboration

• Work closely with operational leaders to ensure centralized services effectively support business needs.
• Serve as a key stakeholder in process improvement, change management, and strategic initiatives.
• Balance standardization with flexibility to support evolving business requirements.
• Build strong partnerships across departments to ensure alignment and execution.

Key Success Metrics

• Improved operational efficiency and service delivery.
• Successful implementation and adoption of standardized processes.
• Achievement of service-level and performance goals.
• Increased scalability and organizational effectiveness.
• Employee engagement, development, and retention within the shared services team.

Qualifications

Experience

• 7+ years of experience leading shared services, business operations, customer operations, or related functions.
• Proven success building, scaling, or transforming operational teams and processes.
• Experience managing multiple functions and leading through organizational growth and change.
• Strong background in process improvement, performance management, and operational excellence.
• Experience within multi-site, service-based, or rapidly growing organizations preferred.

Core Competencies

• Strong leadership and team development skills.
• Process-oriented with a focus on continuous improvement.
• Data-driven decision-making and problem-solving abilities.
• Excellent communication, stakeholder management, and influence skills.
• Ability to thrive in fast-paced, evolving environments.

Education

• Bachelor's degree or equivalent combination of education and relevant leadership experience.