The Sr. VP of Supply Chain will provide strategic and organizational leadership across the supply chain operation covering everything that happens within the business after a customer places an order.

Candidate will help define long-term supply and operating strategy, as well as build a leadership team to effectively execute the strategy.

Responsibilities will include: warehouse operations; purchasing; “drop ship” products and logistics; inbound, outbound, and trans-ocean transportation; customer service; and other matrixed operating roles that require operational oversight. Operating across a network of distribution centers, the SVP will capture synergies across the distribution footprint and create a more standardized, strategic and proactive supply chain that is considered best-in-class.

As part of the executive team, candidate will participate in setting the strategic direction of the business and ensure that key operational objectives are met, and will interact with all departments to understand business requirements. Additionally, the SVP will lead key initiatives focused on: increasing operations and logistics efficiency; improving customer service; strategic purchasing and replenishment initiatives; organizational and talent development; and ensuring the company continues to operate safely.

KEY RESPONSIBILITIES

• Strategically plan and execute to increase profitability, productivity, and efficiency while providing world class service to customers. Work internally across departments to determine business requirements and develop solutions.
• Oversee team that manages multiple distribution centers across the United States and Canada. Maximize throughput and efficiency for receiving, order fulfillment and returns processing. Identify key productivity metrics and execute to achieve them. Create safety culture and maintain high levels of safety.
• Form cohesive team to manage inventory and achieve high service levels while maximizing turns and ROI. Coordinate interaction and data exchange between sales, marketing, product teams and forecasting/re-order buying group. Map and manage to most efficient stocking scenarios by product type, velocity, seasonality and cost of order.
• Manage vendors, identifying and negotiating with vendors that provide services to help achieve goals. Develop and enforce vendor compliance programs to assure dependability and the promise to the customer.
• Oversee negotiation and management of inbound and outbound small parcel, truck and ocean freight vendors. Utilize best practices and technology to reduce cost and lower delivery time. Create near real-time communication between carriers and business so that accurate, up-to-date shipment status is available for customer support and business needs.
• Manage order flow and after-sales support. Review and implement policies as necessary to maximize customer satisfaction and lower overall costs. Update processes or technology as necessary.
• Interact with all departments to understand and document business requirements. Work closely with CIO to outline and specify business needs, required software development or 3rd party software acquisition. Co-lead implementation of new processes and technologies with IT.
• Project-manage high potential initiatives by organizing teams and providing oversight to hit benchmarks. Continually review process improvement measures and present recommendations.

DESIRED OUTCOMES

• Improvements in a number of operating metrics across the functional responsibilities covered by the role, including: greater forecast accuracy; fewer shipments from wrong warehouses; improved inventory turns; more orders shipped same day; lower customer service calls, etc.
• The leader will have demonstrated leadership, collegiality, and a motivational attitude and built relationships and trust with other executives in the organization.
• The SVP will lay the groundwork in the first year for ultimately driving several hundred basis points of operating margin improvement.