RESPONSIBILITIES:

• Develop and implement quality plans and processes to support the overall quality strategy of customers.
• Ensure that customer requirements are met and customer satisfaction is continuously improved.
• Drive initiatives to reduce customer complaints and manage response plans when quality components do not meet expectations.
• Provide training to ensure adherence to customer quality processes and tools throughout the organization.
• Oversee customer quality processes including scorecards, specifications, complaints, portals, questionnaires and contracts.
• Coordinate responses to customer requests with key internal contacts as needed.
• Supports certification audit preparation, internal and external quality audits, and executes customer specific requirements.
• Serve as the regional Quality Key Account Manager (KAM) for assigned customers and support the Global Quality Key
• Account Manager. Drive the proper utilization of the global customer requirements and customer satisfaction database.

BACKGROUND PROFILE:

• Bachelors degree
• Quality certification (i.e. CQE, CMQ/OE, and/or CSSBB)
• 5+ years of demonstrated strong supervisory and leadership skills
• 7+ years of quality/manufacturing work experience
• Excellent relationship building, communication, and influencing skills
• Demonstrated success in leading teams of problem-solvers with a balance of reactive and proactive quality efforts. 
• Ability to write reports and business correspondence
• Must have the ability to organize and execute plans methodically, work well with direct reports and all other divisional personnel
• Ability to effectively present information and respond to questions from customers, peers, and leadership team
• Good working knowledge of probability and statistical models