Our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of opensource solutions, and embracing enterprise agile methodology.

We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

The Generative AI Technology Team is a group of skilled professionals who specialize in conceptualizing, developing, and maintaining the Firm's generative AI platform. They build innovative solutions that leverage AI to deliver better results across various teams, including traders, analysts, and risk managers. They work closely with both business stakeholders, the Tech Innovation Team, and development teams across Technology. Their goal is to deploy cutting-edge AI technology that delivers competitive advantages for operations. 

What you’ll do

In this role, you will be responsible for conducting the day-to-day operational work on the firm’s GenAI/LLM platform and LLM models. You will collaborate with internal teams for user onboarding, training, and education.

Specifically, you will:

·       Onboard new users to the GenAI/LLM models and ensure they have the proper access and tools to utilize them effectively

·       Assist users with troubleshooting technical issues and provide necessary support regarding the platform and models

·       Educate users on how to effectively use the LLM user interface, platform, and models to achieve their goals, including the development of training materials such as user manuals and guides

·       Collaborate with various teams withinTechnology to identify and solve problems related to user experience regarding the GenAI/LLM models

·       Stay up to date with emerging trends in the GenAI/LLM field and recommend improvements and/or upgrades to the models to ensure they remain cutting edge

·       Interface with Infrastructure, Information Security, Networking, and Development teams to build and automate new tools and access to new models

·       Write clear and concise user guides and documentation

What’s required

·       Bachelor's degree in Computer Science, Engineering, or related fields

·       2+ years of experience in technical operations or related fields

·       Knowledge of Generative AI/LLM technologies including GPT-3, Transformers, etc.

·       Strong communication skills with the ability to educate and train end-users

·       Ability to manage multiple tasks simultaneously

·       Familiarity with Linux operating systems, basic programming concepts, and cloud infrastructure such as AWS, Azure, or GCP

·       Experience in managing user access and conducting user audits in a technical operation role

·       Excellent written and interpersonal communication skills as well as the ability to communicate complex concepts

·       Curiosity, with a willingness to embrace uncertainty and be comfortable with failure while exploring with new ideas

·       Commitment and adherence to the highest ethical standards