Helpdesk Technician 1 - Houston, TX

What We Do:

ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We are diverse, talented, dedicated, and wholly focused on not only meeting the needs of our clients but exceeding their expectations. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. 

Check out our company LinkedIn page and follow us at: https://www.linkedin.com/company/entrustsolutionsgroup

Who We Are: 

At ENTRUST, we work together as a team to accomplish more than we would individually, delivering innovative engineering solutions to meet our clients’ needs, while consistently maintaining the highest level of ethics and integrity. With 35+ locations and 31+ languages in which our employees are fluent.

In return for top talent, ENTRUST Solutions Group offers:

• Competitive Compensation
• Generous Paid Time Off and Benefits
• Unlimited growth opportunities and career development programs
• Tuition Reimbursement
• Remote opportunities available
• Positive work environment designed around the philosophy of mutual respect

Job Summary:

• Monitor, mentor, and assist Level 1 Helpdesk Technicians.
• Responsible for the second level of ticket escalation above level 1.
• Responsible for prioritizing current tickets and customer satisfaction ratings of the helpdesk system.
• Respond to requests for technical assistance in person, via phone, or electronically research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions

Required Qualifications:

• Familiarity with a wide range of desktop applications such as Microsoft Office XP, PhotoShop, Acrobat Pro, etc.
• 1-2 years’ experience in IT and/or customer support

·        Highly motivated, self-starter, and independent thinker

·        Excellent analytical and problem-solving skills with strong attention to detail

·        Communicate effectively, both orally and in writing, to all levels of technical and non-technical co-workers.

Additional Benefits:

• Benefits & Salary: This position pays between $23.00 and $25.00 an hour and is a non-exempt position.
• Benefits offered include company sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually.
• Full time employees are eligible to earn PTO hours.
• May be eligible for discretionary bonus as determined by the company.

For a full listing of all our openings, please visit us at Careers - ENTRUST Solutions Group

ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

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