VP Telecommunications Operations

What We Do:

ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We are diverse, talented, dedicated, and wholly focused on not only meeting the needs of our clients but exceeding their expectations.

We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. 

Check out our company LinkedIn page and follow us at: https://www.linkedin.com/company/entrustsolutionsgroup

Who We Are: 

At ENTRUST, we work together as a team to accomplish more than we would individually, delivering innovative engineering solutions to meet our clients’ needs, while consistently maintaining the highest level of ethics and integrity. With 35+ locations and 31+ languages in which our employees are fluent.

In return for top talent, ENTRUST Solutions Group offers:

• Competitive Compensation
• Generous Paid Time Off and Benefits
• Unlimited growth opportunities and career development programs
• Tuition Reimbursement
• Remote opportunities available
• Positive work environment designed around the philosophy of mutual respect

Job Summary:

• Serves as champion for the customer and develops people and processes in a manner that enables ENTRUST to deliver a premier customer experience.
• Responsibility for Customer Care, Client Marketing Program/s, Core and Access Networks Architecture and implementation, Project/Program Management, Technical Support, Installation and Repair, and other areas critical to the success of each ENTRUST client’s market.
• Sets market goals, measures performance against those goals and develops budgets and plans designed to achieve those goals.
• Develops and ensures the successful execution of compelling operational strategies and plans to improve market revenues, operational efficiency, and customer satisfaction.
• Monitors competitive activity and devises strategies and plans to retain customers and improve market advantage.
• Identifies and develops business cases supporting capital investments to support market objectives.
• Regularly and effectively communicates with client C-Level personnel, client customers, community leaders, team members, shared service colleagues, and company leadership regarding the Company and the business.
• Designs and ensures the proper execution of practices, processes, and other measures to ensure desired results.
• Supports and advances company core values and culture.
• Hires and develops a team of superior colleagues that are committed to the Company's core values and the success of the business.
• Manages and resolve (and work to minimize) client escalations and ensures market/business colleagues are committed to envisioning and deliver premier customer satisfaction and are fulfilling that mission.
• Responsible for the following: development of milestones, schedules, costs, tracking the design, documenting, tracking issues and risks, and communication of market status to Company leadership.
• Responsible for working with vendor, contracts, or internal resources to define scope and technical requirements.
• Manages budget and forecast.
• Demonstrates leadership.
• Performs other duties to ensure the success of the business.

Required Qualifications:

• 15+ years’ experience with increasing responsibility in telecommunications or another related industry.
• Successful track record in managing a FTTH/FTTP telecommunications network.
• Advanced knowledge of installation, repair, central office, and outside plant functions.
• Successful track record in managing budgets and forecast.

Preferred Qualifications: (if applicable)

• Bachelor’s degree in engineering or related field, with MBA (preferred)

For a full listing of all our openings, please visit us at Careers - ENTRUST Solutions Group

ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

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