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Help Desk Technician - 1790338
Englewood, CO
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This role requires up to 3 days a week in our Englewood, CO Office


What You’ll Do:


  • Responsible for the second level of ticket escalation above level 1.
  • Responsible for prioritizing current tickets and customer satisfaction ratings of the helpdesk system.
  • Respond to requests for technical assistance in person, via phone, or electronically research questions using available information resources.
  • Advise user on appropriate action.
  • Follow standard help desk procedures.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.

 

Required Qualifications:


  • Ability to be in office up to 3 days a week.
  • Familiarity with a wide range of desktop applications such as Microsoft Office Suite, Acrobat Pro, etc.
  • 1-2 years’ experience in IT and/or customer support.
  • Highly motivated, self-starter, and independent thinker.
  • Excellent analytical and problem-solving skills with strong attention to detail.
  • Unquestioned business and personal integrity.

 

Preferred Qualifications:


  • Associate degree in IT or IT Certificate.
  • Communicate effectively, both orally and in writing, to all levels of technical and non-technical co-workers.
  • Organizational skills, attention to detail, and personal time management skills.


 

Who We Are:


ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies.

In return for top talent, ENTRUST Solutions Group offers:

  • Generous paid time off and benefits
  • 401(k) retirement program with a company match
  • Career development programs
  • Tuition reimbursement
  • Flexible work schedule

 

To learn more about ENTRUST Benefits and Culture, please visit our company LinkedIn page and follow us at:

https://www.linkedin.com/company/entrustsolutionsgroup

 

Benefits & Salary:


This position pays between $21 and $27 hourly and is a non-exempt position.

  • Benefits offered include company sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually.
  • Full time employees are eligible to earn PTO hours.
  • May be eligible for discretionary bonus as determined by the company.

 

 

ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group.


 


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