EUT Service Delivery Manager

POSITION DESCRIPTION

As EUT moves to an Agile methodology, we require an associate to join the team to build this environment and provide Scrum Master(SM)/Service Delivery Manager (SDM) services to chapters within EUT.

The SM/SDM role coaches the Delivery team and the product owner on the Agile process, such as writing useful user stories and managing the backlog. They also work with resources outside Agile squad to remove impediments shielding them from bureaucracy. More importantly, they coach and foster a collaborative culture and ensure the team regularly celebrates success

Responsibilities:

Remove blockers and obstacles

Bring together stakeholders for alignment meeting

Organise training

Report on squad improvements

Facilitate retrospective to improve team dynamics

Setup and help maintain physical or virtual squad room

Skills:

Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.

Excellent communications skills

Professional ownership of issues

Good organizational skilsl; Ability to plan and prioritize

Analytical Skills

Strong sense of commitment and drive towards problem resolution

Use of initiative and proactive approach to work

Experience of working in a fast paced, changing environment

Maturity to be able to execute job functions with minimalguidance

Required Technical skills

Working knowledge of Jira System

Understanding of Agile Methodology

Preferably technical background

5+ year experience in either technical or Scrum Master / Service Delivery Manager role.