EUT Service Delivery Manager
POSITION DESCRIPTION
As EUT moves to an Agile methodology, we require an associate to join the team to build this environment and provide Scrum Master(SM)/Service Delivery Manager (SDM) services to chapters within EUT.
The SM/SDM role coaches the Delivery team and the product owner on the Agile process, such as writing useful user stories and managing the backlog. They also work with resources outside Agile squad to remove impediments shielding them from bureaucracy. More importantly, they coach and foster a collaborative culture and ensure the team regularly celebrates success
Responsibilities:
Remove blockers and obstacles
Bring together stakeholders for alignment meeting
Organise training
Report on squad improvements
Facilitate retrospective to improve team dynamics
Setup and help maintain physical or virtual squad room
Skills:
Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
Excellent communications skills
Professional ownership of issues
Good organizational skilsl; Ability to plan and prioritize
Analytical Skills
Strong sense of commitment and drive towards problem resolution
Use of initiative and proactive approach to work
Experience of working in a fast paced, changing environment
Maturity to be able to execute job functions with minimalguidance
Required Technical skills
Working knowledge of Jira System
Understanding of Agile Methodology
Preferably technical background
5+ year experience in either technical or Scrum Master / Service Delivery Manager role.