Job Title : Agile Service Delivery Manager

Workplace Support Services Overview As a motivated self-starter with expert knowledge of Agile values and principles, the candidate will navigate and excel in a complex and fast-paced corporate environment. Converting ambiguity into clarity and leading teams and stakeholders onto a clearly defined roadmap will be paramount to the candidate's success. Additionally, as a servant leader, the candidate will empower and enable teams to delivery via the Agile way of working and organizing.

Responsibilities include:-Leverage knowledge of the support environment and function to support squads with prioritization and managing of blockers / issues, escalation and solving on issues relating to the business-Transform teams onto the Agile way of organizing and working from traditional waterfall leveraging Agile values and principles-Enable respective team by coordinating (sometimes administering) training, bolstering collaboration, socializing best practices, implementing guardrails, etc.-Instill the Agile mindset by continuous team and individual-level Agile coaching -Enable teams/squads by eliminating blockers, optimizing operations, facilitating ceremonies, etc. -As-needed coaching based on Agile values & principles -Experience with virtual collaboration and related techniques Qualifications and 

Skills Required: -Preferred: Large scale Agile adoption experience -Preferred: Financial sector experience -Preferred: Support Services Experience -7+ year of PM and/or transformation lead experience -5+ years of working in a mature Agile environment -3+ years of resource management experience -5+ years of Agile Project Management experience with a proven track record -Extensive expertise of Agile values & principles and associated methodologies (Kanban, Scrum, Scrumban) -Expertise in Agile tooling, especially JIRA -As-needed coaching based on Agile values and principles -Experience with virtual collaboration and related techniques -Prowess in creation and analytics of Agile reporting for both, squad improvement and management updates -Highly motivated individual - Self Starter who possess the ability to work in both an individual and team-based setting. Be able to operate in a demanding and dynamic environment -Highly knowledgeable in MS Office suite of applications. -Excellent written and oral communication skills -Motivated to work and learn in a complex, fast paced environment -Strong organization skills and attention to detail -Ability to work and deal with ambiguity and define approaches to bring issues to resolution -Excellent relationship building capabilities with partners both internal and external to the organization