General Skills Required:
-Strong attention to detail.-Strong English written and verbal skills (able to communicate to customers and stakeholders).
-Ability to digest security, cybersecurity, and policy training documents.
-Familiarity with Service-Now ticketing software.-Experience with Skype for Windows and Zoom.-Familiarity with Windows interface and toolsets.
-Excellent MS Excel, MS Word, and MS Outlook skills.
-Ability to create and improve technical procedural documentation.-Knowledge and experience with high-availability environments a plus.
Technical Skills Required:
-Strong experience and knowledge of industry standard command line interface tools and hardware consoles.
-Operational knowledge of Mainframe z/OS, TSO commands, Console, JCL, Batch Execution and Monitoring.
-Complete familiarity with the IBM Master Console interface.
-Experience with at least two of the following monitoring tools: Omegamon, Sysview, Netview, Focalpoint, and Tivoli Enterprise Portal.
-Have strong familiarity with Job Entry Subsystem (JES) commands on the mainframe.
-Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete.
-Perform and verify system configuration changes as specified during weekend maintenance / shutdown periods.
-Perform POR (Power on Reset) via the Hardware Master Console.-Familiarity with CICS and file control (ability to allocate and deallocate).
-Identify issues (e.g. spool issues) using commercially available monitoring tools (e.g. Omegamon, Sysview, Netview) and resolve using JES commands.
-Familiarity with controlling system tasks via with IBM System Automation or CA Ops MVS.-Must have strong expertise in Tivoli Workload Scheduler 9.3 (or above) in an end
-to-end environment and experience with event-based scheduling.
-Experience using CA-11 (CA Workload Automation Restart Option for z/OS Schedulers)
-Monitor all batch flow processing and insure timely completion of endpoints/milestones. Identify delays or bottlenecks using proprietary and vendor tools and resolve or escalate accordingly.
-Perform level 1 and level 2 support and resolution for all batch abends.
-Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Datacenter Management when necessary.
-Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools.
-Track and document all outages and incidents which adversely impact the environment
Preferred Skills:-Knowledge of IBM Z Mainframe and z/OS
-Knowledge of OS/390 Operations
-JCL and batch problem diagnostic skills-Knowledge of Data Transfer protocols
‘NDM, FTP’ITIL certification a plus.
-Previous Financial Firm experience