Responsibility: Provide general IT Service Desk queue and desk-side/home support, troubleshooting and resolutions.

Qualifications:

* 3 - 5 years' experience working in an enterprise Service Desk/Help Desk role

* End-user support, troubleshooting, Windows 10, macOS/Mac OS X, Office 365, access management (Active Directory, Azure)

* Remote access and work from home support, assisting with troubleshooting VPN, audio/visual and remote meetings

Tasks:

* Monitor Service Desk queue, identify priority requests, resolve problems and escalate to tier 2 team members

* Onboarding/offboarding end-user access, accounts and application entitlements

* Participate in the execution of special projects

* Be organized, detail oriented with an attention to consistency and accuracy

* Able to work independently with minimal supervision