degree in Computer Science or related discipline. Equivalent work experience will be considered. - Experience - Minimum of 4 years relevant direct technical support experience.

Reporting to Field Services Lead, the IT Field Services Technician ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

 Image, deploy, replace workstations.

 Prioritize and schedule Windows 10 upgrades.

 Apply diagnostic utilities to aid in software and hardware troubleshooting.

 Perform hands-on Windows 10 upgrades, including installing and upgrading operating system, installing hardware, implementing file backups, and configuring systems and applications.

 Research software updates, drivers, knowledge bases, and frequently asked questions to aid in problem resolution.

Perform other duties as assigned

Education:

College Technology diploma in Computer Science or related field

Experience:

Minimum 1-3 years of experience as an IT Technician or related capacity.

Experience and familiarity with pharmaceutical, manufacturing and/or GMP facilities.

Skills Required:

Working knowledge of a range of diagnostic utilities, including but not limited to the built-in Windows tools, general network diagnostics such as PING, TRACERT, IPCONFIG, NSLOOKUP, etc. and common 3rd party diagnostic applications freely available over the internet.

Knowledge of current workstation and printer hardware

Strong knowledge with the inner workings of and Windows 7, and Windows 10.

Extensive application support experience with all Microsoft Office 2010, 2016 and Office 365 Products.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Ability to absorb and retain information quickly.

Ability to present ideas in user-friendly language.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment. Start Time: 12:00 AM

Hours: 8:00am to 5:00pm Location: United States

Education:

Certification/Credentials Clearance