Description: Technical Writer

Operational Instructions

The Technology Workplace Support Services (WSS) team provides technology support to our company end user community. As part of these services, WSS is responsible and accountable for the end-to-end IT asset lifecycle, from procurement through disposal. It is critical to the Firm that accurate asset recording, inventory, decommissioning, and disposal become part of the culture of WSS. The candidate is expected to participate in creating, vetting, updating, maintaining, and writing the operational instructional procedures along with control statements for the WSS Asset Management Organization. 

In addition, the individual will support the WSS Asset Management team in, updating Jive and SharePoint, and ensuring the operational instructions content references critical control statements based on security architecture recommendations and best practices, as well as statements from our policies and procedures. Participation in meetings with key stakeholders to address questions and ensure our policy, controls, and procedures are up to standards and driving the decision making and technical writing of our procedures will be a core part of the day-to-day duties. The individual should have both technical and communication (written and verbal) skills and exhibit keen attention to detail. 

The Individual in this role must be motivated and intrigued to dive into areas working with various teams in support services, infrastructure, and development areas. The candidate must also have excellent organizational and time management skills to manage multiple streams of work. Background/risk related experience and policy/technical risk accountability within an investment bank would best position this candidate for success.

Responsibilities include:

#Interaction with various members across the WSS Asset Management team

#Run meetings with key stakeholders driving the discussion, decision making, taking ownership of issues and reporting findings back to the department head

#Work with the global team to write operational instructions related to technology data-bearing IT hardware asset management, decommissioning, and disposal

#Understand, articulate, and implement procedures for decommissioning and disposal of technology data-bearing assets tied to policies and procedures

#Communicate with teams who perform asset movement (e.g. groups outside of WSS, large scaled project teams, new WSS team members) for feedback and critical updates to procedures

#Work with the team leads to establish and maintain documentation for operational processes that align with the Firm policies and procedures

#Follow established process to review updates with the WSS Asset Management team's policies to update operational documentation, while defining methods for process improvement

#Ensure all support processes include policies and procedures as necessary and manage the implementation into workflows

#Assist in tracking, reporting, and escalation of issues

Required:

#Minimum of 3 - 5 years' experience in technology or technology troubleshooting environment

#Bachelor's degree and/or extensive relevant experience

#Technical writing skills experience a must

#Strong organizational and problem-solving skills

#Excellent verbal and written communications skills

#Proficient in other MS-Office productivity applications

#Proficient in Share Point, Jive and Microsoft Teams

Nice to have:

#Knowledge in Asset Management and Decommissioning

#Knowledge of running a policy team or worked with a development group where they owned all the policy creation and procedures with that group

#Experience in the financial industry is a plus