Job Tite: Senior Scrum Master with priori Contact Center/IVR experience.

In the role of Scrum Master within the Advisory Fleet, the Scrum Master will facilitate the process to ensure the squads deliver outcomes. The Scrum Master role entails:

• A change agent, with a passion for collaborating working, to support our teams and improve and deliver exceptional output.

• Work directly in a squad to drive performance using Agile values, practices and processes.

• Work with the Product Owner to support the work of the squad by maintaining the backlog and facilitating ceremonies, like stand ups, sprint planning and retrospectives.

• Monitor team performance through the squads metric dashboards and help identify continuous improvement opportunities to support the team to work smarter and more effectively.

• Work with the organizational resources outside the squad to help them interact effectively with the squad and remove impediments.

• Coach the agile squad and Product Owner on Agile process such as writing stories and backlog grooming.

• Foster a collaborative culture.

• Manage blockers, obstacles and dependencies.

• Align releases within Serena and DPRM with appropriate artifacts.

• Foster trust, commitment, accountability, resolve conflicts and achieve results.

• Scrum Master Certification and experience

• Financial Services Experience required

• Contact/Call Center Platform Experience a plus